Full time
Midland Credit Management, Inc.
Troy, MI
Applicants must have current authorization to work in the United States on a full-time basis. The Senior Process Quality Specialist is responsible for completing account level actions based on compliance, project and departmental needs. This role is also responsible for identifying and documenting opportunities for improvement within system processes and procedures, as well as participating in problem solving discussions with leadership. RESPONSIBILITIES Process account level actions contributing to daily operations. Identify and document shortfalls in processes and systems and participate in discussing solutions for improvements. Provide data to support regular tracking and reporting on adherence to daily processes and/or financial performance. Participate in various departmental projects. Train and mentor team members. Perform other duties, as assigned. MINIMUM REQUIREMENTS EDUCATION: High School Diploma EXPERIENCE: 1 - 2 years Customer Service or...
