Actalent
University Park, IL, USA
Respond to customer inquiries via phone, email, and online platforms, ensuring accuracy and timely resolution. Verify technical details and research parts using SAP, equipment documentation, and visual references to confirm correct orders. Prepare and deliver accurate quotes based on validated customer information. Process purchase orders, update internal systems (MRP/CRM/SAP), and communicate order status, lead times, and shipping expectations. Gather and report customer feedback, suggestions, and operational issues to the Commercial Team Lead. Identify opportunities for upselling and cross-selling products aligned with customer needs. Maintain accurate part data, including numbers, descriptions, specifications, vendor details, and pricing updates. Perform additional duties and support tasks as required. Job Type & Location This is a Permanent position based out of University Park, IL. Pay and Benefits The pay range...


