General Motors
Warren, MI
Job Description About the Role General Motors is leading a multi-year transformation to redefine how we serve and engage with customers globally. For the GM Commercial business, this means delivering intelligent, connected support for business, rental, and government clients across web, mobile, and advisor-assisted channels. Through an ecosystem of next-generation common-global platforms - including the Commercial Service Platform (CSP), Advisor platform (Salesforce "OneCRM"), Knowledge Management (KM), Digital Engagement tools (Messaging, AI voice and chatbot assistants), and Self-Help portals - we are modernizing the GM Commercial support experience and empowering Fleet customers, dealers, and contact center teams with integrated, digital-first, and AI- and data-driven solutions. We are seeking a Senior Product Manager - Fleet Customer Success Solutions with hands-on experience in enterprise CRM/contact center platforms and complex workflow products. Anchored in the...
