Full time
Marvin
Waterloo, IA, USA
Job Overview: Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day. This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move. Highlights of your role: Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support. Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training. Own customer interactions from start to resolution, offering solutions that...

