MAPFRE
Webster, MA, USA
Supervisor, Commercial/Complex (Hybrid) Date: Jan 19, 2026 Location: Webster, MA, US Company: MAPFRE Summary Join a highly skilled Commercial/Complex Claims Division where you will lead a team of Consultants and Senior Consultants , ensuring excellence in claim investigation, development, and settlement. In this leadership role, you will provide expert technical direction, cultivate a high-performing team, and drive outstanding customer service across complex, multi-line, and multi-jurisdictional claims. You'll partner closely with defense counsel, agents, and Underwriting, playing a critical role in identifying exposures, ensuring regulatory compliance, and delivering exceptional claims outcomes. Key Areas of Responsibility Customer Service Excellence Lead a team in the investigation, development, and settlement of complex and commercial claims while ensuring top-tier customer service. Review and monitor claim files to ensure compliance with...

