1 call center supervisor jobs found in West Des Moines, IA

An opportunity for growth and leadership at Des Moines Orthopaedic Surgeons, P.C.! This is a full-time, Monday - Friday position, is on-site at our West Des Moines office. As the Triage & Patient Experience Supervisor, you will listen and respond to patient concerns, assist with onboarding new providers explaining the role of the triage team, and support the Triage team by maintaining procedures, and providing back-up to the team. You will work onsite in office at our West Des Moines office. Here’s What You Can Expect Listening and responding to patient concerns received from direct calls, live transfers and patient surveys. You will act as a provider liaison to advocate for patients when needed. Plan and maintain policies and procedures of the Triage Team. Communicating and administrating scheduling processes, coordinating department activities to develop and implement goals and objectives. An on-site point of contact for Physicians and team members. Assist...