Vertiv Co.
Westerville, OH, USA
Job Description POSITION SUMMARY We are seeking a dynamic motivated individual to join our Service team as a Services Intern. Services Internship, CX Designer. This internship offers hands-on experience in various aspects of service delivery and customer support within our organization. The ideal candidate is customer-focused, adaptable, and possesses strong communication and problem-solving skills. RESPONSIBILITIES Assist in providing frontline customer support through various channels. Address customer inquiries, troubleshoot issues, and escalate complex cases as needed Support service delivery processes including scheduling appointments, coordinating resources, and ensuring timely completion of service requests Assist in maintaining accurate records and documentation related to service activities, including service request, customer interactions, and service delivery metrics Participate in quality assurance activities to ensure service...


