Akima
Wright-Patterson Air Force Base, OH, USA
Akima Global Technology is looking for a Help Desk Technician III to work at Wright Patterson AFB, Ohio. To join our team of outstanding professionals, apply today! Responsibilities Provides Service Desk support and be the single point of contact for all IT related issues for both internal and external customers. Provides walk-in customer support. Provides updates in tickets in accordance with NASIC/SC policy and resolve all tickets to meet NASIC/SC Service Level expectations. Provides quality customer service with less than 2 customer complaints/month. Service tickets daily to include walk-ins, phone calls, and user submitted trouble tickets. Provides local registration authority (LRA) for SIPRNet tokens and JWICS PKIs. Provides the following types of Level I1 and Level II support: Remote Support: provide remote diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment. Documents all...

