Full time
Contivio
Irvine, CA, USA
Contivio is a global leader in AI-ready enterprise SaaS contact center and telephony solutions. Our patented toolbar and deep CRM integration technologies power multi-channel, AI-capable communication platforms that help businesses improve sales and customer support. We’re hiring a Support Engineer to join our U.S. operations onsite at our Irvine, CA headquarters. This is not a remote position. Local candidates or those willing to commute daily are strongly preferred. The ideal candidate has a strong VoIP or CCaaS background, thrives in a fast-paced, customer-driven environment, and takes ownership of deliverables and deadlines. This is a hands-on, customer-facing support role focused on troubleshooting, escalation quality, and consistent follow-through. Responsibilities Triage, troubleshoot, and resolve customer issues related to Contivio’s VoIP and cloud contact center platform Diagnose SIP signaling, RTP/media, WebRTC behavior, call quality, and connectivity issues in...


