132 call quality professional jobs found

Job Summary: The Senior Manager, Clinical Technical Operations within Clinical Operations is responsible for supporting the implementation, integration, and optimization of technical systems and processes that support the planning, execution, and oversight of clinical trials. This role bridges the gap between clinical operations and technical functions, ensuring that digital tools, platforms, and data systems are effectively leveraged to drive operational efficiency, compliance, and data integrity. The Senior Manager will collaborate cross-functionally with Clinical, Data Management, IT, Quality, and external vendors to support system implementation, process automation, and continuous improvement initiatives. This role also includes oversight of technical service providers and may involve line management responsibilities. Key Responsibilities: Technical Systems Oversight - Support the implementation, configuration, and maintenance of clinical operations systems...

The Department of Corrections, Division of Health and Rehabilitation Services is recruiting for multiple Mental Health Clinician 2 positions to join the team in Mackenzie Point, Alaska. Watch Alaska DOC HARS video here: https://vimeo.com/789872805/e68dd6b1e3 What you will be doing: As a Mental Health Clinician II incumbents under the direct supervision of a Mental Health Clinician III will: Screen, triage, observe, and assess inmates housed at the sub-acute mental health unit presenting with a wide variety of diagnoses including severe and persistent mental illness, behavior problems, organic disorders, alcohol/drug abuse, developmental disabilities, and personality disorders Provide crisis intervention services, including suicide assessments and development of safety plans for inmates as needed. Make referrals to and assist the psychiatric provider with clinics. Develop detailed release plans for inmates with severe and persisting mental illness....

Job Summary: The Director of Patient Experience Data and Clinical Outcome Assessments (PED&COA) leads the strategic integration of patient-centered outcomes into assigned global assets and programs. This role encompasses early development, regulatory submissions, post-marketing studies, and life-cycle management, ensuring patient perspectives are embedded throughout the drug development process. As a key member of the Global Integrated Evidence & Innovation team, the Director (PED&COA) will develop and execute a scientifically rigorous, patient-focused global strategy for Patient-Centered Outcomes Research (PCOR). This role ensures alignment with FDA guidance on patient-focused drug development (PFDD), regulatory expectations, and health technology assessment (HTA) requirements, while advancing Otsuka's commitment to create innovative, high-quality products for better health worldwide. Job Description: Patient-Centered Outcomes Research (PCOR):...

The recruitment is exempt from the hiring freeze (Administrative Order 358) This recruitment is open to all applicants. Qualified applicants are encouraged to apply. ** What You Will Be Doing As an Emergency Services Dispatcher 1 with the Alaska State Troopers, you will be expected to: Maintain positivity and resiliency while providing support for the field enforcement units of the Department of Public Safety at the Alaska State Troopers Northen Operations Center. Display professionalism, compassion, and support to all individuals contacted in the line of duty. This includes, but is not limited to, the public, field enforcement units, civilian staff, other agencies, and coworkers. Answer emergency and non-emergency calls for service via radio and phone for areas throughout the State of Alaska. ***offering a 30% mission-critical pay bonus to job posting*** OUR ORGANIZATION, MISSION, AND CULTURE: The Department of Public Safety strives to preserve the...

Position Summary The Associate Director of MSAT (Manufacturing Science & Technology) - Analytical Sciences will serve as a scientific and technical leader supporting tech transfer, and commercial manufacturing of biologic drug substances and drug products. This role oversees analytical lifecycle management, method qualification/validation, comparability, control strategy implementation, and investigations. The ideal candidate brings deep expertise in biologics analytics, strong cross-functional leadership, and experience working with external contract manufacturing companies. Key Responsibilities Lead the analytical sciences function within MSAT to ensure robust support for commercial manufacturing of biologics (e.g., mAbs, fusion proteins). Drive analytical control strategy, specification setting, and lifecycle management in alignment with QbD principles. Oversee method performance monitoring and trending, analytical capability assessments, and...

The Division of Insurance is recruiting for a Program Coordinator 2 located in Juneau! What You Will Be Doing The Program Coordinator 2 will function as a subject matter expert in state flexibility waivers under Section 1332 of the Affordable Care Act. They will collaborate with internal staff, staff of other agencies, key vendors and stakeholders in order to manage the day to day details around the coordination of Alaska’s Section 1332 wavier proposal. This individual will provide public outreach, support during the legislative session, and policy development that will improve access to high quality, affordable health insurance for all Alaskans. Our Organization, Mission And Culture The mission statement for the Division of Insurance is to regulate the insurance industry to protect Alaskan consumers. The Division of Insurance is a small division that consists of 48 positions split between Anchorage and Juneau with the Director based in Juneau. The administrative section...

Come join the State of Alaska! This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Protective Service Specialist 1/2 in Juneau Alaska. The position is open to All Applicants What You Will Be Doing : As a Protective Service Specialist (PSS), you will be responsible for Child Protection Services in the Family Services unit, the Investigations & Assessment unit, or as Generalist covering both. This case carrying positions offer a range of duties, including investigating reports of child abuse and/or neglect, preparing plans for intervention by soliciting the cooperation of the family and others, and gathering information about family dynamics/functionality. A PSS will develop plans to ensure child safety while assisting parents in addressing...

The Department of Natural Resources, Division of Oil & Gas, is recruiting for an Accountant 5 in Anchorage, Alaska. This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. What You Will Be Doing This position handles all North Slope oil royalty-in-value and royalty-in-kind matters, including valuation and volume allocation according to statutes and regulations, and various settlements and decisions. The Accountant 5 primarily works with a team of royalty accountants and programmers to ensure royalties are reported accurately. Mission And Values/Culture The Division of Oil and Gas manages lands for oil, gas, geothermal, and carbon capture exploration and development in a fair and transparent manner to maximize the prudent use of resources to the greatest benefit of all Alaskans. This position aids the Division’s success by ensuring the State collects the correct royalties, which make up a significant...

This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify. CLASSIFICATION STUDY NOTICE “This position is currently undergoing review as a part of the ongoing IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study” Welcome to the Department of Revenue! We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today! What You Will Be Doing We are interested in candidates who demonstrate some or all the following capabilities: Provide hands-on technical support for Department of Revenue staff, independently triaging and resolving service desk tickets involving endpoints, user access, Group Policy updates, Microsoft 365, and related systems. Serve as a direct IT liaison to assigned divisions, ensuring timely issue resolution, clear...

Come join the State of Alaska! This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Protective Service Specialist 1/2 in Juneau Alaska. The position is open to All Applicants What You Will Be Doing As a Protective Service Specialist (PSS), you will be responsible for Child Protection Services in the Family Services unit, the Investigations & Assessment unit, or as Generalist covering both. This case carrying positions offer a range of duties, including investigating reports of child abuse and/or neglect, preparing plans for intervention by soliciting the cooperation of the family and others, and gathering information about family dynamics/functionality. A PSS will develop plans to ensure child safety while assisting parents in addressing their protective...

RECRUITMENT EXTENSION NOTICE The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply ATTENTION ALASKA RESIDENTS ONLY! The Department of Transportation and Public Facilities (DOT&PF), Anchorage International Airport, is looking for an Equipment Operator - Journey 2 to help us Keep Alaska Moving! What You Will Be Doing Under general supervision, professionally operate all heavy equipment associated with the construction and maintenance of the Anchorage International Airport (ANC). Examples of equipment include, but are not limited to, motor graders, loaders, dump trucks, airport snow removal machines, roller compactors, sand spreaders, backhoes, and tractor-trailer combinations. The candidate will operate equipment on the airfield and airport property. The incumbent must be able to operate equipment in a safe and efficient manner in a dynamic environment that is...

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify . The Division of Juvenile Justice is recruiting to fill an Administrative Assistant I position in Fairbanks at Fairbanks Juvenile Probation. What you will be doing The Administrative Assistant I position performs a variety of administrative support services for the Northern Region of the Division of Juvenile Justice. The primary responsibilities of this position include arranging and reconciling travel as well as processing accounts payable. This position also provides other general clerical and administrative support, including covering the front desk, as needed. Our organization, mission, and culture In the division's Northern Region, there are five probation offices (in Bethel, Fairbanks, Kotzebue, Nome, and Utqiagvik) and two youth facilities (in Bethel and Fairbanks). Through Restorative Justice, we hold juvenile offenders...

Description Sheet’ká Rainforest Park is seeking knowledgeable Cultural Consultants to support Indigenous programming on a part-time, on-call basis. There are multiple positions available to support a variety of program areas based on your knowledge set including; cultural training for staff, support in the development of interpretive signage, and development of cultural content and activities. The ideal candidate brings deep understanding of Tlingit culture especially Sheet’ká Kwáan and excels at teaching, guiding, and supporting others in cultural awareness, storytelling, and respectful engagement. About Us Sheet’ká Rainforest Park is a cultural and natural destination that celebrates the beauty of Southeast Alaska and honors the heritage of the Tlingít people. Home to immersive experiences like Treetop Adventure Tours and Salmon Tales, our mission is to provide visitors with authentic connections to the land, the community, and the stories that make Sitka unique through...

The Department of Corrections, Division of Health & Rehabilitation Services, is recruiting for a Long Term Non-Permanent Mental Health Clinician 3 position at the Anchorage Central Office (ACO) located in Anchorage, Alaska. Watch Alaska DOC HARS Video Here https://vimeo.com/789872805/e68dd6b1e3 What You Will Be Doing Seeking a motivated and experienced master’s level mental health clinician to provide treatment to justice-involved individuals with co-occurring mental health and substance use disorders. This Position Will Work directly with the incarcerated population in-person within the correctional institutions and by telehealth from the Anchorage Central Office. Utilize clinical experience to perform substance use disorder and mental health screenings, assessments, evaluations, and treatment planning. Assess an individual’s diagnosis and risk, respond effectively to emergent situations, and make clinical recommendations on appropriate treatment. Assist...

Summary These positions are located in multiple locations. Some positions are permanent full-time and some are permanent Career-Seasonal. The primary purpose of these positions is to operate gasoline or diesel-powered engineering and construction heavy equipment. For more park(s) information, select "Learn more about this agency" below: Please visit find a park for additional park information. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Duties Some of these positions are Career-Seasonal fulltime appointments which are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will work approximately 11 months in pay status , and you will be in a non-pay...

Summary The primary purpose of the position is to perform laboring duties that require moderately heavy physical effort requiring the use of common hand tools and power equipment. In order to accomplish the laborer duties, the incumbent must on a regular and recurring basis operate light duty motor vehicles weighing up to 10,000 pounds to transport personnel, material, or equipment to work sites over Federal, state, and county roads and city streets in all traffic conditions. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency Open to all U.S. Citizens and I/CTAP eligibles Duties Operates heavy power equipment such as lawn mowers, chain saws, brush cutters, brush chippers, portable snow blowers,...

The recruitment is exempt from the hiring freeze (Administrative Order 358) ** This recruitment is open to all applicants. Qualified applicants are encouraged to apply. ** WHAT YOU WILL BE DOING: As an Emergency Services Dispatcher 1 with the Alaska State Troopers, you will be expected to: Maintain positivity and resiliency while providing support for the field enforcement units of the Department of Public Safety at the Alaska State Troopers Northen Operations Center. Display professionalism, compassion, and support to all individuals contacted in the line of duty. This includes, but is not limited to, the public, field enforcement units, civilian staff, other agencies, and coworkers. Answer emergency and non-emergency calls for service via radio and phone for areas throughout the State of Alaska. ***offering a 30% mission-critical pay bonus to job posting*** OUR ORGANIZATION, MISSION, AND CULTURE: The Department of Public Safety...

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Mission of the Division of the Alaska Pioneer Homes Is: “ Providing elder Alaskans a home and community, celebrating life through its final breath." Our Division Values Are Positive Attitude: "We enjoy what we do." Optimism inspires open-mindedness and creativity. Love: "We love who we serve." Out of love and respect for our residents, we put their needs before staff convenience. Accountability: "We do what we say." We are accountable to our residents, to their families and to each other. Accepting responsibility is essential as we plan and deliver care. Trust: "We say what we mean." Open and honest communication is crucial to earning the trust of our residents, their families and our coworkers. Excellence: "We provide excellent care, every resident, every day every time." Our own excellence inspires excellence in others, including residents,...

Summary This position supports the daily upkeep of park facilities by maintaining grounds, exterior structures, building surfaces, and related utilities. The work is practical and hands-on, involving tasks across several trades such as carpentry, masonry, plumbing, electrical work, painting, and other essential maintenance skills. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency Open to all U.S. Citizens and I/CTAP eligibles. Duties This position provides routine maintenance on park facilities including, minor carpentry, painting, plumbing, and electrical work. Assists higher-grade maintenance employees in the performance of maintenance tasks. Safely and effectively, uses hand power tools required...

The Department of Corrections, Division of Health & Rehabilitation Services, is recruiting for a Long Term Non-Permanent Mental Health Clinician 3 position at the Anchorage Central Office (ACO) located in Anchorage, Alaska. Watch Alaska DOC HARS video here: https://vimeo.com/789872805/e68dd6b1e3 What You Will Be Doing: Seeking a motivated and experienced master’s level mental health clinician to provide treatment to justice-involved individuals with co-occurring mental health and substance use disorders. This position will : Work directly with the incarcerated population in-person within the correctional institutions and by telehealth from the Anchorage Central Office. Utilize clinical experience to perform substance use disorder and mental health screenings, assessments, evaluations, and treatment planning. Assess an individual’s diagnosis and risk, respond effectively to emergent situations, and make clinical recommendations on appropriate...

This position is open to Alaska Residents only. The definition for Alaska residency is here - https://doa.alaska.gov/dop/recruitment/alaskaRes You must meet this requirement to be considered for this position. This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska. Curious about who we are and what we do? We invite you to learn more by visiting our website: https://www.commerce.alaska.gov/web/inv Want a job that’s more than just paperwork? At the Division of Investments, we don’t just process loans, we help Alaskans start businesses, supporting commercial fishermen, mariculture businesses & so much more. Could This Be You? You will learn how to bring a loan from “approved” to “fully executed” with precision, confidence, and an unwavering commitment to accuracy. Are you the kind of professional who can turn complex requirements into clean, compliant closings that protect public funds and...

This position is open to Alaska Residents only . The definition for Alaska residency is here - https://doa.alaska.gov/dop/recruitment/alaskaRes You must meet this requirement to be considered for this position. This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska. Curious about who we are and what we do? We invite you to learn more by visiting our website: https://www.commerce.alaska.gov/web/inv Want a job that’s more than just paperwork? At the Division of Investments, we don’t just process loans, we help Alaskans start businesses, supporting commercial fishermen, mariculture businesses & so much more. Could This Be You? You will learn how to bring a loan from “approved” to “fully executed” with precision, confidence, and an unwavering commitment to accuracy. Are you the kind of professional who can turn complex requirements into clean, compliant closings that protect...

THE RECRUITMENT PERIOD FOR THIS VACANCY HAS BEEN EXTENDED** This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify . The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate located in Anchorage, Alaska. What You Will Be Doing As a Social Services Associate you will work closely with families and children, helping to provide services that will enhance families' capacities to give their children a healthy start, to provide them with safe and permanent homes, to maintain cultural connections, and to help them realize their potential. You will be supporting professional staff by providing information for assessments, case planning and evaluation, while performing duties that can include providing parenting support during family contact to enable parents to practice parenting skills in a safe environment, accessing...

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate (SSA) located in Wasilla or Valdez , Alaska. What You Will Be Doing : A Social Services Associate is a paraprofessional which bridges administrative with case support tasks primarily for the Valdez and Gakona field offices and will lend support to other field offices, as necessary. This position will either be in the Valdez or Wasilla field office, depending on the location of the selected candidate. You will be supporting professional staff by gathering information for assessments, case planning and evaluation, while performing duties that can include providing parenting support during family contact to enable parents to practice parenting skills in a safe environment, accessing...