2 director service excellence jobs found

About The Position The Enterprise Institutional Sales Director at Pearson is a pivotal role focused on driving the institutional engagement strategy within the Higher Education team. This position aims to enhance Pearson's success through revenue growth and the establishment of long-term partnerships with key higher education institutions. The director will lead cross-functional teams, implement tailored outreach initiatives, and cultivate relationships with institutional leadership to align strategies and achieve strategic goals. Responsibilities Lead the institutional strategy by aligning cross functional teams and activating pan-Pearson stakeholders to drive cohesive execution. Organize and mobilize Higher Education and other business units to achieve strategic goals, ensuring alignment and activation towards revenue growth. Drive revenue growth through identifying and targeting key higher education institutions for enterprise sales opportunities. Develop and foster...

Driving the successful delivery of Skilling Solutions for Enterprise Customers We are establishing a new Enterprise Delivery function that will be accountable for the customer’s entire enterprise delivery portfolio, providing a comprehensive 360-degree view across new enterprise deals, solution deployment, and the ongoing success of active contracts. This role ensures seamless engagement with the customer from contract signing through completion, managing escalations, and driving revenue growth while delivering a best-in-class customer experience and creating exceptional value across all Pearson business units. The Lead Specialist, Delivery Partner will govern and manage up to 4 strategic customer accounts, aligning delivery activities with each customer’s evolving learning and skilling goals. By fostering innovation, operational excellence, and strong customer relationships, this function will consistently deliver outstanding value, accelerate success, and strengthen...