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Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position focuses on resolving day-to-day hardware, software, and account-related issues while helping maintain a stable Windows-based environment. The ideal candidate is customer-focused, organized, and comfortable handling service desk requests with professionalism and urgency. Responsibilities: Provide first-line technical assistance for desktop, laptop, and peripheral issues, ensuring timely resolution for end users. Diagnose and address problems related to Microsoft Windows environments, including Windows 10 systems and common application errors. Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory. Respond to and document incoming service desk tickets, prioritizing requests based on business impact and support urgency....