Contract
Aston Carter
Allentown, PA, USA
Job Title: Technical Customer Service Representative (Part Time) Job Description We are seeking a dedicated Technical Customer Service Representative to manage a high volume of customer service and scheduling tasks. This role involves triaging and scheduling residential, generator, and some commercial service calls. The position requires handling approximately 40 calls per day, providing basic troubleshooting guidance, coordinating technician dispatching, and managing schedules using Excel and an Access generator database. Outbound calls for generator maintenance reminders are a regular part of this role. Candidates with knowledge of the electrical industry, such as former electricians seeking an office-based position, are encouraged to apply. Responsibilities Field inbound calls for residential, generator, and commercial services, capturing issue details, setting expectations, and routing appropriately. Provide basic troubleshooting over the phone to help customers...


