Full time
VTNZ (Vehicle Testing New Zealand Ltd)
Wellington, New Zealand
* Newly created role, Wellington based * Medical insurance, free WoFs and other employee benefits * Work with a supportive and collaborative team VTNZ are looking for a Driver Testing and Licensing Subject Matter Expert (SME) to provide expert technical support and guidance across our driver testing, driver licensing, and front counter services. This is a pivotal role ensuring consistent customer outcomes and compliance with NZTA standards. Fixed-term position until 30 June 2026. About the Role: As the Driver Testing and Licensing SME, you will: * Act as the primary point of contact for frontline queries on driver licensing, testing and front counter service * Log and analyse complaints and queries to identify trends, risks, and improvement opportunities * Provide clear, practical advice and maintain up-to-date FAQs, decision trees, and knowledge resources * Coach and develop our customer care team members to improve accuracy and consistency * Collaborate with internal stakeholders...


