Full time
UNICO Group
Lincoln, NE, USA
Description Job Summary The Commercial Operations Trainer leads training and quality assurance efforts across Unico’s Commercial Lines team. This individual is responsible for onboarding and continuous training of account management staff, optimizing the use of the agency management system, and maintaining quality standards and process consistency across service teams.?This individual also maintains a small book of business. Responsibilities Training & Development Design and deliver onboarding training on the agency management system, department workflows, and agency standards and procedures for new hires in the commercial insurance division.? Develop and maintain training materials, job aids, and system guides for ongoing education.? Conduct regular training workshops and one-on-one coaching to upskill existing team members. Quality Assurance & Process Improvement Monitor desk-level workflows to ensure alignment with agency procedures, service...


