Full time
Foley
Boston, MA, USA
As a Customer Success Operations Specialist , you’ll play a critical role in enabling Foley’s digital-first Customer Success motion. You’ll support the execution of scalable customer journeys by building and maintaining workflows, automations, reporting, and AI-powered capabilities that empower our Customer Success Managers and improve customer experience at scale. This is a hands-on role ideal for someone who enjoys turning strategy into action through systems, data, and process excellence. What you’ll do Support the execution and ongoing optimization of digital-first customer lifecycle workflows across the Customer Success Platform and related systems. Build, configure, and maintain automated tasks, alerts, segmentation logic, health score inputs, and lifecycle journeys within Planhat. Deploy AI-powered tools and automations to improve efficiency, content quality, and customer-facing experiences, including AI-assisted templates, summaries, messaging drafts, and...


