Full time
O'Reilly Auto Parts
Springfield, MO, USA
The IT Support Analyst I will help end-users resolve issues with computer hardware or software. The position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications. Responsibilities And Duties User Support via phone, chat and internal ticketing system: Provide hardware, software, and end-user support for unresolved queries in line with documented procedures and service-level targets to support the business effectively. Provide first level troubleshooting and support for incidents related to computer systems, servers, software, point of sale hardware, store operations, telephony, LAN (Local Area Network) & WAN (Wide Area Network) Data Management: Use data management systems to access specific information as and when required. Client & Customer Management (Internal): Help manage internal clients by carrying out standard activities and providing support to others. Administration: Produce, update, and...

