Full time
Forefront Dermatology
Manitowoc, WI, USA
Overview Job Description We are seeking a motivated Service Desk Engineer Level II focused on pushing the boundaries for providing and transforming our helpdesk into a world class service desk. The Service Desk Engineer II specializes in providing technical assistance for software systems, including but not limited to Windows/mac OS, iOS for iPads, Microsoft 365, RingCentral, and other Enterprise Software and works closely with system and network teams to contribute to process improvements. With 2-5 years of industry experience, this role is also responsible for serving as a key escalation point for Level I staff, taking ownership of more complex support items. Responsibilities Manage, categorize, and prioritize incoming tickets through Jira Service Management systems. Respond to user-reported incidents via phone, email, ticketing system, or in-person. Provide focused support for Windows/mac operating systems, iPad configurations, VPN, printers, desktop hardware, iPad...


