Part time
FedEx Supply Chain
Lebanon, TN, USA
The Manager, IT Service Delivery oversees the administration and execution of Level 1 and Level 2 support teams and system configuration. This role serves as the primary IT contact for operations and clients, ensuring timely resolution of issues and continuous improvement of system configurations, including warehouse management (WM) logic and location profiling. The manager leads multiple teams of Business Systems Analysts responsible for new system implementations and ongoing support activities. Primary Responsibilities Manage multiple teams, including hiring, coaching, skill development, recognition, and performance management. Plan, organize, staff, direct, and control daily departmental operations; develop and implement policies and programs. Develop and manage the department budget; ensure compliance and address variances. Act as the primary IT relationship owner for operations and client leadership. Resolve IT-related issues and provide timely responses to internal...


