iHerb, LLC
Irvine, CA, USA
Job Summary: AI is becoming foundational to how iHerb operates globally — from personalization and customer experience to supply chain optimization and fulfillment automation. We are creating the Head of AI Enablement to ensure AI becomes a sustained, measurable capability across the enterprise — not isolated pilots or one-off tools, but deeply integrated systems that improve how we serve customers in 180+ countries. This is not a research role. It is a delivery role. Job Summary: Strategy & Vision Define and own iHerb's AI enablement roadmap, aligned with company OKRs and long-term growth strategy. Partner with the CTO and senior leadership to embed AI into iHerb's operating model, from supply chain and logistics to personalization and customer service. Evaluate and recommend AI tools, platforms, and vendor partnerships across the organization. Stay ahead of the AI landscape — identifying emerging technologies, risks, and...

