VTI SECURITY
Minneapolis, MN, USA
The Client Services Representative is responsible for managing the life of a client ticket for service or repair. The role encompasses a range of duties including project coordination to support the National Client Services Department, customers, and colleagues. This individual will be responsible for supporting actions such as dispatching technicians, ordering parts, communicating with stakeholders, and verification of work completed. SPECIFIC ACCOUNTABILITES Include, but not limited to: Service Work Order Management Create, respond to, and manage service work orders within D365. Confirm that all service calls are created accurately according to work order instructions. Schedule technicians, order necessary parts, and prepare work orders for invoicing. Process subcontractor invoices and ensure all related documentation is complete. Ensure timely status updates for all service calls from "Unscheduled" to "Completed - Ready to Invoice." Update all tickets at least every 7 days or...


