Full time
The University of Kansas Health System
Kansas City, KS, USA
Position Title Call Center Representative (Switchboard) Bell Hospital Position Summary / Career Interest: The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our main campus. Responsibilities and Essential Job Functions Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center. The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external. Triages incoming calls to determine caller needs and manage the callers' expectations with the highest level of customer service and efficiency by utilizing all available software resources. Provides answering service for clinical and administrative...

