Full time
GN Group
Shakopee, MN, USA
Position Overview: The Customer Service Representative supports government customers by managing electronic orders, responding to inquiries, and ensuring timely and accurate order fulfillment. This role requires strong written communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is customer-focused, organized, and able to remain calm under pressure while collaborating with a small, team-oriented group. Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Handle incoming customer calls for product support Monitor Electronic Orders for Special Instructions and flag orders accordingly Managed aged WIP Manage Receiver/L&D WIP Promptly identify, analyze and resolve service issues. Handle customer inquiries expeditiously with regard to new order/repair/remake status, anticipated delivery dates, warranty details,...

