8377 customer experience analyst jobs found

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. As a Business Analyst for Customer Experience Systems, this role combines analytical expertise with cross-functional collaboration, supporting systems enhancements and strategic initiatives across Customer Experience sub-teams including Professional Development, Customer Success, and Technical Onboarding. The position...

Department Information Items to note: This position is only open to Colorado state residents. This is a term-limited position with an anticipated end date of June 30, 2027 contingent upon funding. This position is eligible for full benefits. Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying. Apply for a job with the State of Colorado To learn more about what happens after you apply for a position with the State of Colorado, please watch the short, informative video What Happens After You Apply Colorado for All Philosophy: Colorado for All means working toward a Colorado where everyone has the opportunity to succeed. It means we support the basic human rights of our neighbors regardless of gender, race, ethnicity, religion,...

Company : Highmark Inc. Job Description : JOB SUMMARY This job supports the growth of the Organization's sales goals through the development of customer-focused, strategically-positioned sales messaging, proposal messaging and/or creative design materials/presentations. The incumbent coordinates and communicates effectively with all levels of the Organization and Senior Management for the collection, analysis and documentation of information and creative concepts related to client communications (executive summaries, presentations, placemats, etc,) by consulting with Sales, performing strategic research, market analysis, and creative resources for key industry stakeholders (external clients, consultants, Partner Plans). This role is a hybrid based role that can be based in Buffalo NY or Pittsburgh, PA. 3 days a week onsite - T, W, Th. ESSENTIAL RESPONSIBILITIES prioritizes and manages multiple projects simultaneously and independently and provides expert...

Company : Highmark Inc. Job Description : GENERAL OVERVIEW: The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES: Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with...

Join Pacific Guardian Life (PGL), a trusted Hawai‘i company since 1961 and recognized as one of Hawaii’s Best Places to Work. At PGL, we help individuals and businesses secure their futures through life insurance and employee benefit solutions while fostering a workplace built on collaboration, learning, and long-term career growth. We are looking for a Business Solutions Analyst position in Honolulu. The Business Systems Analyst for IT Applications supports the delivery, ongoing improvements, and support of user-facing business applications. This role helps bridge the gap between business needs and technical solutions by partnering closely with stakeholders to understand workflows, identify pain points, and assist in translating requirements into effective technology solutions. What You’ll Do Partner with business units to understand workflows, challenges, and opportunities, translating them into technical requirements, and solutions. Serve as the IT owner for assigned...

Company : Highmark Inc. Job Description : GENERAL OVERVIEW: The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES: Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with...

Company : Highmark Inc. Job Description : GENERAL OVERVIEW: The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES: Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with...

POSITION SUMMARY This position will partner with operations leadership and teams in the visioning and design of analytic solutions to drive differentiated service, operational efficiency, and a positive client experience. The analyst will work to realize these solutions through data acquisition across a wide portfolio of source systems, data preparation, and data visualization, providing information that is both relevant and actionable. In addition, the position will support existing reports and tools and answer ad hoc inquiries as needed. ESSENTIAL FUNCTIONS Locate, extract, manipulate, and organize data from operational source systems in support of analytic tool development (SQL, Microsoft SSIS, Alteryx). Partner with varying levels of operations leadership to understand challenges, goals, and pain points, designing analytic solutions to address them Develop data visualizations through Tableau that present information to PBM Services Operational teams and...

Department Information This position is only open to Colorado state residents. Note: This posting may fill more than one vacancy. This is a term-limited position with an anticipated end date of January 31, 2027 contingent upon funding. This position is eligible for full benefits. Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying. Apply for a job with the State of Colorado To learn more about what happens after you apply for a position with the State of Colorado, please watch the short, informative video What Happens After You Apply Colorado for All Philosophy: Colorado for All means working toward a Colorado where everyone has the opportunity to succeed. It means we support the basic human rights of our neighbors...

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title PBM Business Analyst - Remote Job Description The Business Analyst (BA) will execute on small projects as a liaison among business operations, technology groups, clients, business partners, vendors, and all project management offices to understand, analyze, and facilitate business needs, requirements, and impacts of business changes as a result of strategic initiatives, operational changes, compliance requirements, client needs, and technology or operational improvements. Responsibilities Execute independently on small sized projects or as part of a team of BAs on larger projects working closely with internal and external stakeholders to ensure superior customer and client experience Define and validate...

Company : Highmark Inc. Job Description : GENERAL OVERVIEW: The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES: Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with...

Standort(e): Chicago, IL, US, 60654 RWE Supply & Trading Americas, LLC To start as soon as possible, full time / part time, permanent About the role From here, you can help reimagine the world of renewable energy trading and technology. At RWE Supply & Trading Americas (RWESTA), we are passionate about shaping a climate-neutral future through bold ideas and close collaboration. As we continue to grow our digital systems landscape, we invite experienced technical specialists to join a pioneering team empowering the energy transition. As our Energy Trading Systems Risk Analyst, step into a central role where your systems expertise and innovative mindset will shape the digital backbone of our trading operations—driving smarter, sustainable energy solutions across North America. This newly-created role is ideal for someone keen to take ownership and drive business impact – balancing deep technical expertise...

Company : Highmark Inc. Job Description : GENERAL OVERVIEW: The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES: Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with...

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title PBM Business Analyst - Remote Job Description The Business Analyst (BA) will execute on small projects as a liaison among business operations, technology groups, clients, business partners, vendors, and all project management offices to understand, analyze, and facilitate business needs, requirements, and impacts of business changes as a result of strategic initiatives, operational changes, compliance requirements, client needs, and technology or operational improvements. Responsibilities Execute independently on small sized projects or as part of a team of BAs on larger projects working closely with internal and external stakeholders to ensure superior customer and client experience Define and validate...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing customer usage data for Ryder's products to identify sales and expansion opportunities. This manager is responsible for communicating with business stakeholders to understand Ryder's products and coordinating with technical and IT teams to identify and evaluate previously untapped data sources. They develop plans for data ingestion utilizing IT resources and ensure that the ingested data meets the needs of the marketing team or identifies and recommends process improvements. This Manager will also support the team charged with developing a deeper understanding of current and potential customers and translating that understanding into actionable insights that drive business performance. This Manager must be comfortable at all levels of big...

Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. The primary purpose of this position is to serve as a project manager in charge of managing specific projects within the squadron's portfolio and production plan, ensuring effective prioritization, resource allocation, and project execution to deliver mission-critical capabilities and improvements. Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties DUTY 1: Provides project management and execution for strategic deliverables . Serves as a Project Manager responsible for assigned projects within the squadron's analytical roadmap, guiding them through all phases of the project lifecycle, from initiation to closure. DUTY 2: Provides cross-functional communication and production synchronization. Facilitates and enhances cross-functional communication to...

Under the direct supervision of the Revenue Cycle Director, the Revenue Cycle Supervisor is responsible for overseeing and optimizing revenue-related operations. This role involves in-depth analysis of both incoming and outgoing revenue streams, as well as the preparation of advanced, complex technical and analytical reports, including key performance indicators for the assigned team. The Revenue Cycle Supervisor will directly manage one of the following teams: Accounts Receivable, Claims Submission, Site Coordination, or Payment Posting. The primary objective of this role is to enhance the efficiency, quality, and financial performance of the Revenue Cycle function. What you will do: Supervises daily activities of the denial and follow-up team to ensure timely and effective claim resolution by conducting regular team meetings, provides performance feedback (Individual One on One), trains and mentors staff on payer guidelines, denial codes, appeal processes, program...

Organization/Business Overview: Journey Financial Consultants is a fast growing, independent financial services practice of Thrivent Financial, committed to helping clients build confident financial futures. Our collaborative team provides comprehensive advice and personalized portfolio guidance, supporting clients at every stage of their financial journey. We believe it is a privilege to help people prosper through planning, protection, and growth. We define success by living our values of helping others, integrity, faith, impact, and fun! With outstanding products and forward-thinking strategies, we serve as a trusted partner to generations of clients, empowering them to lead lives full of meaning and generosity. Our team practice model allows us to collectively utilize our over 100 years of combined knowledge and expertise and take a broad-based approach to helping clients achieve multiple financial goals — such as wealth accumulation, tax efficiency, risk...

Company : Highmark Inc. Job Description : GENERAL OVERVIEW: The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES: Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with...

Summary The Program Specialist - Import/Export Document Analyst will provide a wide variety of program and administrative functions in support of the import and export of animals, organisms, vectors, and select agents, good animal products, activities, including preparing and issuing permits and compliance agreements. Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Duties The duties may include, but are not limited to: Provide technical advice and training to Export Document Examiners, handling complex and controversial situations. Receive, review, and evaluate incoming/outgoing animal, poultry, pet bird, animal germplasm, and animal product import/export certificates and permits for completeness...

Company : Highmark Inc. Job Description : GENERAL OVERVIEW: The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES: Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with...

About the Role: STR is seeking a highly motivated individual with aerospace and defense experience to join our growing Finance team. As the Division Finance Lead, you will be a key business partner to the Division Lead and a strategic part of the Finance Organization. You will provide financial leadership, analysis, and reporting while guiding program and division management on all aspects of financial controls, budgeting, and forecasting. You will act as the primary point of contact for finance within the division, supporting both operational and strategic objectives, and providing leadership to program finance direct reports. The ideal candidate is forward-thinking and has demonstrated experience leveraging AI and automation tools to drive process improvements and elimination of redundant tasks within finance operations. This is a hybrid position based in Woburn, MA, with the expectation to work onsite occasionally and flexibility to work remotely on other days. What...

Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: Job Summary The Operational Support Analyst (OSA) provides non-technical...