587 customer experience analyst jobs found

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Partner Delivery & Business Development Manager Analyst About your role: As a Partner Delivery & Business Development Manager, you will help ensure Fiserv’s service delivery processes and client interactions are top-notch. You will be responsible for supporting the Partner Delivery & Business Director in liaison with CardConnect agents to aid with solutioning, onboarding, activation, support and escalations for Integrations...

FIRSTRUST BANK RECOGNIZES THE LEADER IN YOU As one of the region’s foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability. On-Site Position* The primary responsibilities of the PM are to properly evaluate existing and prospective credit relationships by working closely with the Relationship Managers and Team Leader and providing training and oversight to the credit analyst team. In addition to this, the PM will be an integral part of the Real Estate Finance team along with the RM and AA in maintaining a hands-on on-going relationship with credit customers. JOB DUTIES AND RESPONSIBILITIES: Positions themselves as a value-added...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Credit / Fraud Risk Analyst What does a successful Credit Risk Analyst do at Fiserv? You will work to identify, Mitigate and eliminate fraud and credit losses to Fiserv and our clients by conducting investigations to identify potentially high risk/suspicious merchant processing activity to protect the firm against financial loss. What you will do: Make real time decisions to properly identify situations that require deeper...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Senior (Salesforce) within PNC's C/IB MIS Accelerator organization, you will be based in Pittsburgh PA or Strongsville OH. We are seeking a Business Systems Analyst Senior (Salesforce) with hands-on experience in Salesforce Sales Cloud and Service Cloud to partner closely with business stakeholders. This role focuses on configuration and light development, translating business needs into well-defined technical stories, and serving as a key point of contact in meetings. The ideal candidate is a strong communicator who can mentor business analysts and help elevate overall...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Credit Risk Analyst What does a successful Credit Risk Analyst do at Fiserv? You will work to identify, Mitigate and eliminate fraud and credit losses to Fiserv and our clients by conducting investigations to identify potentially high risk/suspicious merchant processing activity to protect the firm against financial loss. What you will do: Make real time decisions to properly identify situations that require deeper investigation...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing customer usage data for Ryder's products to identify sales and expansion opportunities. This manager is responsible for communicating with business stakeholders to understand Ryder's products and coordinating with technical and IT teams to identify and evaluate previously untapped data sources. They develop plans for data ingestion utilizing IT resources and ensure that the ingested data meets the needs of the marketing team or identifies and recommends process improvements. This Manager will also support the team charged with developing a deeper understanding of current and potential customers and translating that understanding into actionable insights that drive business performance. This Manager must be comfortable at all levels of big...

Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: This job builds and maintains hospital, professional, and ASC contracts in Epic. Identifies underpaid accounts and articulates the source of the processing error to the payor. ESSENTIAL RESPONSIBILITIES Provides support to senior analysts in building hospital, professional, and ASC contracts in Epic. (40%) Manages underpayment AR for assigned payors including successfully recovering on underpaid accounts. (25%) Collaborates with Revenue Cycle and Finance Teams on contract building and analysis requests. (25%) Provides assistance in performing analyses to support reimbursement impact analysis. (10%) Perform other duties as assigned or required. QUALIFICATIONS: Minimum Associate's degree in Finance, Accounting, Business Administration, Economics, Statistics, or Related Field Experience in finance, contracting, or data analysis Microsoft...

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Financial Analyst - Remote Job Description The Financial Analyst independently delivers financial analysis and reporting to support the profitability of Prime business areas or units and inform departmental decision-making. This position directs the budgeting and forecasting processes for the departments it supports, develops new analytical models that utilize cost drivers and associated metrics, and supports the financial requirements of Prime. This position acts as an advisor to business partners by framing financial insights in the context of business objectives and operational considerations. The position will have both a departmental partnership role as well as being responsible for Prime wide projects and...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Intern - Business Analyst JOB SUMMARY Jump start your IT career with Ryder Systems, Inc.! Ryder's Information Technology organization is strategically focused on growing the supply chain and transportation businesses through new technology-driven solutions that focus on optimizing transportation and supply chain networks. The Business Analyst Intern will work with the Strategy & Governance Team (part of the Office of the CIO team) to gather, analyze, and understand business needs and support the leadership team to improve current business strategies and operational tactics. The intern will analyze data, evaluate process improvements, work with various stakeholders to collect input, and produce reports and recommendations to technology leadership. The intern will learn about the different parts and what it takes to...

This role is responsible for cultivating and strengthening strategic partnerships with key customers by serving as the “Voice of the Customer” and co-creating innovative supply chain solutions that drive mutual benefits and efficiencies. Success in this role depends on building strong cross-functional relationships within Kraft Heinz to enable seamless collaboration and measurable improvements across the supply chain network. The ideal candidate can identify process improvement opportunities, develop and implement cost-saving initiatives, and measure impact to ensure continuous improvement and optimization of supply chain operations. Job Description Primary Responsibilities Customer Advocacy (“Voice of the Customer”) Educate key internal stakeholders on customer supply chain expectations. Provide feedback on Kraft Heinz’s performance to ensure customer needs are met and exceeded. Strategic Partnership Development Build and enhance customer partnerships...

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Business Solution Analyst Sr - Remote Job Description The Business Analyst (BA) Senior will execute on medium projects as a liaison among business operations, technology groups, clients, business partners, vendors, and project/program team to understand, analyze, and facilitate business needs, requirements, and impacts of business changes as a result of strategic initiatives, operational changes, compliance requirements, client needs, and technology or operational improvements. Additionally, this role will participate with leadership and/or the Center of Excellence to define and implement the best practice activities for Business Analysis. Responsibilities Specialty fee schedule support - updating monthly fee...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. About the Team The Security Research & Innovation (SRI) team within Global Security is a high-impact, automation-first security organization responsible for vulnerability management, security research, and red team operations. This team has an exceptional automation culture - all team members build production automation that eliminates manual work at...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Portfolio Analytics & Strategy Analyst Senior within PNC's Balance Sheet Analytics & Modeling Decision Science organization, you will be based in Pittsburgh, PA, Chicago, IL or Tysons Corner, VA. Preferred Skills & Experience: Experience with consumer credit strategy development, optimization, reporting, and monitoring. Analytics experience supporting credit cards, personal loans, or mortgage products preferred. Technical proficiency in: Python, Hadoop, and Tableau (or similar programs). Familiarity with machine learning, advanced analytics and statistical modeling using...

Job Description We're on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systems-helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you're excited about making healthcare more human, you've come to the right place. Oracle Health Government Services is seeking a skilled Federal Program Operations Analyst to join our mission-driven organization. In this role, you will be responsible for end-to-end program execution across logistics and financial operations for Oracle Health programs under the VA EHRM contract. The role ensures...

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary Project estimators play a pivotal role in predicting costs related to nuclear projects. Their primary duty involves analysis of project specifications, technical drawings and design documentation to accurately determine the expenses and timescales associated with nuclear implementation/construction and maintenance projects. The role of an estimator is critical in ensuring that nuclear projects adhere to budgetary and scheduling constraints while maintaining stringent safety and quality standards. Job Description Key Accountabilities Project Analysis: They analyze nuclear project drawings, specifications and design/technical documentation to understand the project's scope and requirements while adhering to the industry's...

Reference #: 46399 There's a Place for You at Cooper Electric Supply, LLC. A career at Cooper Electric Supply, LLC is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Cooper Electric Supply, LLC offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the northeast and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe. Being "Powered by Difference" means we respect and value diverse perspectives. Cooper Electric Supply, LLC we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career. Whatyouwill do: Make outbound calls to current and potential customers to introduce our products/services. Follow up on leads...

Company : Highmark Health Job Description : JOB SUMMARY This job supports one or more analytical aspects of the product management lifecycle, within a sub-product scope (one or more business application components). Uses regular judgement and discretion to collaborate with customers and business stakeholders in order to: Understand customer and stakeholder needs, business capability needs; Identity opportunities and create business cases and cost sheet analysis to support the product strategy and evolve the product roadmap; Translate high-level business needs into detailed business requirements for new / modified business capabilities; Perform research, analyze data to determine business problems and trends, assess business processes and business rules to identify/recommend opportunities for process improvements and / or recommendation new / modified business capabilities; Work with business stakeholders and delivery partners to prioritize business capabilities in...

The Workforce Management Real-Time Analyst plays a critical role in ensuring operational stability and meeting service-level agreements (SLAs) across multiple queues and work types. This role is responsible for monitoring intraday performance, adherence, and staffing levels in real time - while making proactive decisions and communicating with operations partners to protect service delivery. With strong analytical skills, clear communication, and a pulse on day-to-day operations, the Real-Time Analyst is the front line of SLA management and business continuity. You are Calm, focused, and decisive in fast-moving environments, with the ability to assess real-time conditions and act quickly to protect service levels. Highly analytical, using data and trends to anticipate risk, identify performance drivers, and support sound decision-making. Clear and confident communicator who can translate real-time performance insights into actionable guidance for...

R10087643 Sr. Business Analyst, Blue Yonder (Open) How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. **Airgas is Hiring for a Sr. Business Analyst, Blue Yonder in Radnor, PA! We are looking for you ! ** Must have Blue Yonder experience No sponsorship opportunities for this position Hybrid schedule *Recruiter: Roseanne Khachikyan / Roseanne.Khachikyan@airliquide.com * / 424-318-0169 ** Plan, control and perform all activities related to Service / Product Delivery and Technical Operations according to customer engagements in order to maintain operational integrity and product performance. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Support: Provide level 2 and 3 technical support during testing...

Job Description Are you an expert at dissecting and optimizing the massive cost structures behind global cloud infrastructure ? Do you thrive on the intersection of deep technical understanding and complex financial modeling? We are seeking a Principal Cloud Infrastructure Cost Strategist to take ownership of our infrastructure's financial performance. This role is pivotal in managing and modeling our significant CapEx and OpEx related to cloud environments, data centers, and network operations. You will be the key driver in developing sophisticated cost models that directly inform strategic decisions, major investments, and large-scale client/vendor deal pricing . #LI-KNC2 Responsibilities Key Responsibilities Cloud Infrastructure Cost Management: Own and drive continuous improvement in the efficiency and cost-effectiveness of our global cloud infrastructure footprint Infrastructure Cost Modeling & Analysis: Develop, maintain, and...

Job Title: Help Desk Analyst (Tier 1) Location: Frackville, PA Work Schedule: 100% Onsite Contract Duration: 3 Months (Potential for Extension) Position Overview Navitas Partners, LLC is seeking a dependable and customer-oriented Help Desk Analyst to join a dynamic, high-volume service desk environment. As the first point of contact for end users, you will provide timely and effective technical support, primarily via phone, ensuring a seamless user experience. This role is well-suited for individuals who excel in troubleshooting, communication, and delivering exceptional customer service. Key Responsibilities Deliver first-level technical support for hardware, software, and system-related issues Troubleshoot and resolve user concerns efficiently in a phone-based support environment Assist both technical and non-technical users with IT-related inquiries Guide users through step-by-step troubleshooting and issue resolution Create, update, and...

Company : Highmark Inc. Job Description : GENERAL OVERVIEW: The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES: Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with...

As an Invoice Accounting Analyst, you will lead all aspects of customer invoicing across Specialty Products and Automotive OEM SBU's including planning, organizing, reporting, process improvements, and adherence to internal controls. You will be a valued partner and liaison to the departments within the Industrial Coatings, Packaging, Specialty Products and Automotive OEM SBU's. You will work a hybrid schedule of 3 days onsite and 2 days remote from our Pittsburgh, PA headquarters. PPG offers excellent Medical, Dental, & Vision Benefits; matching 401k + retirement savings; and Paid Vacation, Holiday pay. Main Responsibilities: Analyze billing holds, including the approval and release Approval of manual invoices and credit memos Analysis and oversight of miscellaneous invoice issue resolution Resolve issues between Oracle Transportation Management System and SAP related to invoicing blocks. Collaborate with pricing team to ensure accurate pricing feeds...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business System Analyst Consultant within PNC's Lending Technology, Cred Card Servicing organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, or Dallas, TX. Looking for a BSA (Business Systems Analyst) to support our team in working with our business to gather requirements, help with high level data research, design solutioning, and Jira Agile story creation needed by our development team. The chosen candidate should have experience/skills in the following areas, some must-haves some nice-to-haves: Analytical thinking and problem-solving skills Capable of...