32 customer service agent jobs found

Work From Home Recovery Skip Unit Manager As a Unit Manager at Capital One, you will lead a dynamic team of front line associates In Recovery Skip who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 15 - 25 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 25 associates within the unit Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics Prepare and deliver monthly performance reviews for direct reports Manage business level metrics to high efficiency standards Share in the accountability for a business level function team (Logistics, quality, innovation, morale)...

Work From Home Principal Agency Liaison Coordinator - Repo Operations This role primarily acts as the point of contact for our external vendors. Responsible for managing, monitoring, tracking and resolving daily metrics and ensuring that the designated Service Level Agreements (SLAs) are met. A successful coordinator contributes to the efficiency, productivity and success of the team. Participates in day-to-day processing functions of vendor operations and will perform a variety of responsibilities that include but are not limited to: recommending and implementing changes to new and/or existing processes or procedures, provide training to increase user understanding of policies and procedures and more. General Responsibilities: Provide training/presentations within the team and to the management team regarding daily functions, issue remediation efforts and other various topics. Work both independently and collaboratively through projects and day to day...

Job Description Insight Global is seeking 2 Senior Product Owners to support a large health insurance client. This role will partner closely with an engineering team that has recently transitioned from the business into technology and is moving toward a product centric, agile delivery model. Key aspects of the role include: Supporting teams that are not currently agile, guiding them through an agile transformation and helping establish core agile practices (e.g., understanding backlogs, sprint planning, Jira usage) Working with applications that are configured and customized for internal telesales agents who sell Medicare products over the phone Collaborating across a mix of vendor provided and internally developed systems, including CRM and sales enablement platforms Supporting and understanding end to end CRM workflows, including how brokers sell plans to prospects and how prospects shop for and enroll in plans We are a company committed to...

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We're seeking a visionary Principal Software Engineer - Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You'll architect scalable solutions that integrate telemetry, LLMs, and...

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We're seeking a visionary Principal Software Engineer - Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You'll architect scalable solutions that integrate telemetry, LLMs, and...

Travel Specialist, Principal Coordinator - Velocity Black (Remote) Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued...

Position Description & Qualifications Looking for a Systems Administrator position that is engaging in high profile and challenging projects supporting the U.S. Navy? Serco has a great opportunity with the Naval Undersea Warfare Center (NUWC) Division supporting the Undersea Warfare Electromagnetic Systems Department, Technical Direction Agent and In-Service Engineering Agent (ISEA) for electromagnetic programs for U.S. Navy platforms, located in the beautiful surroundings of Middletown, Rhode Island. Serco supports the US. Navy MILSATCOM Systems and the NUWC Division which provides technical oversight for the implementation, integration, testing, operational support, training, integrated logistics engineering, and sustainment within the U.S Navy platforms for submarines, surface ships, aircraft, and facilities ashore. The mission and activities include overall research, development, and design oversight of Navy protected and wideband MILSATCOM systems and associated...

Overview At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget. Our Science & Technology directorates include National Security, Earth and Biological Sciences, Physical and Computational Sciences, and Energy and Environment. In addition, we have an Environmental Molecular Sciences Laboratory, a Department of Energy, Office of Science user facility housed on the PNNL campus. The National Security Directorate (NSD) drives science-based, mission-focused solutions to take on complex,?real-world?threats to our nation and the world. The AI and Data Analytics Division, part of the National Security Directorate, combines profound domain expertise and creative integration of advanced hardware and software to deliver computational solutions that address complex data and analytic challenges. Working...

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Underwriting Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive...

Overview At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget. Our Science & Technology directorates include National Security, Earth and Biological Sciences, Physical and Computational Sciences, and Energy and Environment. In addition, we have an Environmental Molecular Sciences Laboratory, a Department of Energy, Office of Science user facility housed on the PNNL campus. The National Security Directorate (NSD) drives science-based, mission-focused solutions to take on complex,?real-world?threats to our nation and the world. The AI and Data Analytics Division, part of the National Security Directorate, combines profound domain expertise and creative integration of advanced hardware and software to deliver computational solutions that address complex data and analytic challenges. Working...

We are seeking a high-energy professional to join our team as a Commercial Services Specialist. In this role, you will be the primary point of contact for our high-value Treasury and Cash Management clients, providing expert support via telephone, email, and chat. You will act as a consultant and technical advisor, researching complex issues and training clients on our ACH and Commercial Card platforms. If you are a proactive problem-solver who enjoys building relationships and mastering technical workflows, we want to meet you. salary: $20 - $24.15 per hour shift: First work hours: 8 AM - 6:30 PM education: High School Responsibilities • Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email. • Research and train clients on all products offered. • Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all...

We are seeking a detail-oriented professional to join our team in a critical support capacity. While this role is based in a call center environment, there is no customer contact. You will focus on high-volume data entry, mail processing, and insurance verification to ensure patient prescriptions are processed accurately and in compliance with HIPAA standards. salary: $17.99 - $18 per hour shift: First work hours: 8:30 AM - 5 PM education: High School Responsibilities Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus. The primary responsibilities are to verify insurance coverage for potential new clients. Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers. This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per...

Are you a detail-oriented writer with a background in healthcare compliance? We are looking for a Notice of Action (NOA) Letter Writer to join our team. In this role, you will be responsible for drafting clear, accurate, and timely correspondence to health plan members regarding their benefits and services. If you thrive in a high-volume, deadline-driven environment and enjoy translating complex clinical decisions into plain language, this is the role for you! salary: $17.92 - $17.93 per hour shift: First work hours: 8 AM - 5 PM education: High School Responsibilities Write and edit NOA letters that explain decisions about healthcare services, coverage, or benefits. Use templates and guidelines to ensure letters are accurate and compliant with AHCCCS and other applicable regulations. Work with internal teams (such as clinical, legal, and customer service) to gather necessary information. Ensure letters are written in plain language and are culturally sensitive and easy to...

Job Description As a Principal Transformation Technical Program Manager within Oracle Cloud Infrastructure (OCI), develops and drives large-scale, cross-functional transformation initiatives that accelerate OCI's growth and operational excellence. This role requires a strategic leader who can operate at both the executive and execution levels-translating business priorities into actionable programs, aligning global stakeholders, and delivering measurable outcomes that align the strategic needs of the business. Oversees complex, high-visibility programs spanning data center capacity delivery, operational scaling, and process improvement. Partners closely with cross functional teams, you will ensure programs are structured, executed, and measured with precision. The ideal candidate combines strong program delivery expertise in hyperscale or cloud environments with the ability to influence at the C-level, manage ambiguity, and drive continuous improvement across people,...

Job Description Oracle is a global leader in enterprise software, cloud computing, and analytics solutions. The Oracle Analytics team is on a mission to empower businesses to unlock the full potential of their data, driving innovation, and strategic insights. The Oracle Analytics UX team is hiring a Senior User Experience Designer-Technologist, to design how AI and Analytics can improve the work lives of millions of Oracle Fusion users. You will work on our Fusion AI Data Platform (FAIDP) team on interactive visualizations, AI agents, and application workflows. You will have tremendous influence in shaping new analytics experiences that help people make informed mission-critical decisions. Our team is in a unique position to help connect data from across all the Oracle Fusion product pillars, including human capital management, supply chain management, customer experience, and finance. We are looking for a talented designer with expertise, active curiosity, and experience...

Job Description Role Summary As a Senior Software Engineer (IC3), you will be responsible for developing AI powered services that scale our OCI operations. You will work with other senior engineers to implement scalable services/applications, automate deployment processes, and support operational excellence in production environments. This is a hands-on role suited for engineers eager to grow in distributed systems and AI infrastructure engineering that proactively manage cloud environments, enhance operational excellence, and deliver world-class customer experiences. If you're passionate about solving complex technical challenges and shaping the future of the autonomous cloud, this is your moment. Why Join Us Gain hands-on experience with cutting-edge AI and cloud infrastructure Collaborate with experienced engineers and scientists across OCI Work in a supportive environment with strong opportunities for learning and career growth Help shape...

Senior Full Stack Engineer, AI Anywhere Type: Contract Category: Development Industry: Financial Services Workplace Type: Remote Reference ID: JN -032026-105784 Date Posted: 03/03/2026 Shortcut: http://careers.eliassen.com/48x0ax Description Recommended Jobs Description: Remote Our client seeks a senior full stack engineer to accelerate AI adoption across the organization. The role blends full stack development, AI engineering, and internal consulting to design secure, scalable solutions and guide teams on effective AI use. You will operate in a fast, project-based environment with Python and React while remaining language-agnostic, emphasizing architecture, security, and cloud-native design. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $65.00 to...

Job Description Role Summary As a Senior Software Engineer (IC3), you will be responsible for developing AI powered services that scale our OCI operations. You will work with other senior engineers to implement scalable services/applications, automate deployment processes, and support operational excellence in production environments. This is a hands-on role suited for engineers eager to grow in distributed systems and AI infrastructure engineering that proactively manage cloud environments, enhance operational excellence, and deliver world-class customer experiences. If you're passionate about solving complex technical challenges and shaping the future of the autonomous cloud, this is your moment. Why Join Us Gain hands-on experience with cutting-edge AI and cloud infrastructure Collaborate with experienced engineers and scientists across OCI Work in a supportive environment with strong opportunities for learning and career growth Help shape...

Job Description The Role GM's Cybersecurity Team safeguards the company's global information assets, networks, and infrastructure. Our mission is to proactively defend GM against evolving cyber threats through strategic leadership, technical excellence, and innovative risk management. We seek cybersecurity professionals with advanced expertise, capable of driving enterprise security initiatives and influencing organizational resilience. As a Senior Security Software Engineer, you will design, lead, and deliver secure, scalable integration services that connect our cyber ecosystem (SIEM, EDR, IAM, SSPM, CSPM, ITSM, cloud) and activate AI/LLM capabilities to accelerate detection, response, and risk management. You will drive architecture for critical services, mentor developers, and partner across SecOps, SOC, Platform, and Data teams to ship measurable outcomes. What You'll Do Own architecture & delivery for complex integration services (APIs,...

Job Description The Director of Enterprise Pharmacy Strategy is a high-impact, cross-functional strategy and customer engagement leader who is a practicing or former expert pharmacist responsible for defining and driving Oracle Health's end-to-end pharmacy ecosystem modernization strategy. Leveraging Oracle Health's global leadership in EHR platforms and the full power of Oracle Fusion for enterprise operations, this role spans from provider prescription creation and clinical decision support, through transmission/routing to retail/mail-order/specialty pharmacies, to patient receipt of filled prescriptions with modern tools enabling compliance, automated refills, optimized medication management, and seamless supply chain/inventory control. This role partners with health system executives, pharmacy leaders (hospital, retail chains, mail-order operations), and internal product/engineering stakeholders to translate real-world needs into actionable strategies, roadmap...

Who We Are At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We Align To a Set Of Values That Are The Core Pillars That Define Our Culture And Help Bring Our Brand Purpose To Life We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. Who You’ll Work With Corebridge Real Estate Investors (“CREI”) is a recognized real estate investor and developer...

The Providence Country Day School seeks to hire a Facilities Manager who will work collaboratively with school leadership to maintain the enduring beauty of the rapidly expanding PCD campus. The Facilities Manager plays a key role in overseeing the planning, development, and daily management of the school’s physical plant, maintaining a campus environment that supports the school’s mission, values, and long-term goals. This position oversees all aspects of the physical plant, including maintenance, custodial services, groundskeeping, fleet management, and the facilities budget. The Manager works collaboratively to align operational priorities with the academic calendar and the evolving needs of the school community. The ideal candidate brings both hands-on expertise and a systems-level administrative and budgetary view, ensuring that all campus operations reflect the school’s commitment to environmental stewardship, safety, and excellence. Duties and Responsibilities:...

Job Description Are you a sales pro looking to excel in an exciting, large-scale arena? Oracle is a market leader in Cloud ERP because we connect thousands of companies with enterprise products they can trust. This is your opportunity to use your experience with ERP/ERM/CX Sales & Service/HCM to make a big splash in your career. We're looking for an Industry Sales Executive to provide expertise in finance and budgeting solutions tied to Oracle's suite of products. Using your knowledge of ERP, HCM and CX, you'll work alongside Oracle's best sales executives to solve sophisticated customer problems and translate customer requirements into technical solutions. By selling our software/solutions, you'll play a crucial role in driving the continued success of Oracle's Enterprise Applications in North America. If you're ready to bring your sales skills to the forefront of ERP, come and join us! About Oracle ERP, HCM and CX Oracle's outstanding suite of...

Company Summary : Pearson Virtual Schools is a leading, fully-accredited provider of high-quality, highly accountable virtual education solutions for students in grades K–12. Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success. Since 2001, the company’s Connections Academy division has delivered individualized learning to students through virtual public schools and a private online academy. In the 2024-25 school year, 41 Connections Academy virtual public schools will operate in 31 states and expect to serve nearly 100,000 students in grades K-12 (some schools do not serve all grades) from across the U.S. The District Partner division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs. The division overseeing District Partner clients delivers a full range of targeted digital learning solutions to the...