Full time
PCC
Porirua, New Zealand
Porirua has a lot to offer its residents, businesses, visitors and those who work here. We have stunning scenery, and beautiful beaches, parks, walks and bike trails. Our young city has a diverse population and a vibrant culture. We're working to manage how we grow and ensure Porirua is well connected, with new transport links, housing developments, thriving businesses and significant opportunities. About the role We're looking for a motivated and experienced Senior Customer Services Officer to join our busy Contact Centre team. In this role, you'll help oversee day-to-day activity, support the team, and keep our service running efficiently You will: * Support the Customer Services Manager by providing leadership and operational oversight during their absence. * Monitor daily workflows, including incoming requests and call queues, to ensure we meet agreed timeframes and service levels. * Prioritise and redistribute workloads during busy periods, making real-time decisions to keep...

