82 customer service technical support administrator jobs found

About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we're dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth...

PRIMARY RESPONSIBILITIES: The Sales Excellence Administrator provides front line customer service and platform support. Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. Ideal candidate has an IT training and courseware understanding, strong customer service background, and eCommerce platform experience. Customer Service Support: Serve as first line of contact for customer service escalations. Document new processes/procedures. Organize, update and maintain Customer Service documentation. Assist in troubleshooting technical issues. Provide white glove service for customers Schedule Requirements: This is a full-time position with 40 hours of covered shifts per week. Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work-hour shift plus a 30-minute or one (1) hour...

Overview Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit www.draper.com. Job Description Summary The Senior Classified Systems Administrator supports the day-to-day activities of users, perform system maintenance, and upkeep of Information Technology and the design, development, documentation and deployment of IT solutions. Duties include data administration, knowledge management, customer service, technical support, network services, system administration and systems...

JOB REQUISITION Operational Support Administrator (Boston) LOCATION MA BOSTON JOB DESCRIPTION Robert Half is seeking an Operational Support Administrator to join our Operational Support team to support a team of in person and remote talent solutions professionals that focus on placing candidates at client companies on a temporary or permanent basis. The Operational Support team is the backbone of our Talent Solutions operations. Who we are and what we do: Robert Half is the world’s first and largest specialized talent solutions and business consulting firm. Our mission is to positively change people's lives by finding them a rewarding job and to assist businesses in locating the talent they need to succeed. Robert Half is widely recognized and respected in our industry, and we are known as an innovator. Our investments in advanced AI and other technologies allow us to adapt quickly to a new marketplace, where remote and hybrid work have become...

We’re looking for a Manager, Revenue Operations to own and evolve Salesforce as our primary go-to-market system of engagement. In this role, you’ll lead day-to-day platform operations while improving how Sales, Marketing, and Customer Success work across our GTM tech stack. You’ll balance hands-on administration with systems thinking — solving immediate needs while driving durable improvements that increase trust, efficiency, and visibility across revenue workflows. You will also directly manage and develop one team member, ensuring strong execution, prioritization, and growth within the RevOps function. What you’ll do Platform Ownership & Support Own the Salesforce support queue (~10 requests/day), triaging issues with clear communication and fast resolution. Ensure SLAs are consistently met (same-day acknowledgment; 1–2 business day resolution for standard requests). Identify recurring issues and implement root-cause fixes to reduce ticket volume over...

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The CRM Administrator is responsible for managing and enhancing the functionality of the organization's CRM system, ensuring system integrity, optimizing user experience, and providing key insights to drive business...

Job Description SOC Analyst - US Gov Location (Hybrid) Reston, VA , Seattle, WA, Austin, TX US Citizenship required Description Behind every mission-critical Cloud service is a sophisticated SaaS architecture supporting the largest companies in the world, employing the most advanced software engineering. We are proud to support those services and team with customers who depend on them, continually innovating and challenging the status quo. Our team environment is progressive, flexible, professionally challenging, rewarding, and fun. We are looking for experienced security analysts to join our efforts in reshaping the cloud services landscape across industry verticals to revolutionize the delivery of Cloud Services to the world's most critical organizations. The SaaS Cloud Security (SCS) organization is responsible for securing enterprise-grade software services on behalf of our 25,000 customers, processing over 60 billion transactions per day. We maintain a team...

This position is a highly skilled and experienced customer-focused technical sales professional who provides in-depth technical information and specific design/implementation guidance to Red River's customers. The individual is an expert in one or more technical specializations. As a technical leader, they mentor others and share their knowledge within the Red River Solution Engineering and Sales teams. They provide architectural guidance for customers across the Red River product portfolio, including products and services from OEM partners. The individual in this position is responsible for pre-sales engineering activities including: 1) identifying customer's business outcomes and/or mission challenges and proposing technology solutions, 2) engaging as the primary client technical resource on sales engagements and 3) achieving and maintaining OEM certifications in their area of expertise. The individual is knowledgeable of Red River's offerings across multiple technologies and...

Summary This position is located in the Children and Adult Health Programs Group (CAHPG), Center for Medicaid and CHIP Services (CMCS), Centers for Medicare & Medicaid Services (CMS). As a Group Deputy Director (Supervisory Health Insurance Specialist), GS-0107-15, you will provide leadership and direction for the development, implementation, and oversight of national Medicaid, CHIP, and BHP policies, strengthen program integrity, and collaborate with senior leadership to improve program delivery. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Duties Direct subordinate staff as a first line manager and provides administrative, policy, and program objectives, assign tasks and evaluate the work directed. Manage the...

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Federal employees - Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Federal employees - Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria. Internal to an agency Current federal...

Statement of Duties The City Clerk is responsible for all operations of the Office of the City Clerk, which acts as the city’s custodian of records and serves approximately 20,000 customers annually. The Office maintains and distributes Birth Certificates, Marriage Licenses, Death Certificates, Business Certificates and a range of business licenses. The Office also provides the City Council and Licensing Commission with staffing and administrative support, and provides the City’s municipal departments with a variety of support services including researching legislation, locating and certifying documents, and processing City Hall’s mail. The City Clerk performs duties as prescribed by the laws of the Commonwealth of Massachusetts and the ordinances of the City of Somerville. Essential Functions The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of...

The Community Team is the heart of The Village Works, our local, independent neighborhood co-working space. Come join our collaborative crew! Community Associates set the tone for our warm welcoming work environment, connecting with everyone who walks through our doors. CAs help to manage our beautiful member café, solve customer service and site issues, and field administrative and tech support tasks for our small business. We’re a creative, entrepreneurial team running a beloved local business, so tasks range widely from hospitality to customer service, administration, sales, and building management. Community Associate works closely with the site Community Manager and reports to the Director of Operations. We’re passionate about creating workspaces of the future: healthy, welcoming, beautiful, community-focused environments that support our members and neighbors. Where/When: This is slated as a part-time in-person position 8:30AM-1:30PM Monday to Friday. This position...

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a CONTRACT SPECIALIST, Position Description Number PDD2623000 and is part of the MA ANG 104th FW, National Guard. This is a Non-Bargaining Unit position. The unit point of contact and contact phone for this position is: Lt Col Jeremy Dugan at jeremy.dugan.2@us.af.mil. Selected applicant MAY BE eligible for a recruitment incentive not to exceed (25%) of the annual rate of basic pay. Responsibilities Plans the overall approach to meet contracting program objectives for a variety of requirements with multiple complexities. Analyzes difficult/controversial contracting issues, determines, recommends and/or implements course of action which may depart from previous approaches for long-term contract performance or short-term contracts with extremely stringent time frames. Provides business advice and assistance to technical personnel involved in the development of the performance...

Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. National Government Services is a proud member of Elevance Health's family of brands. We administer government contracts for Medicare and partner with the Centers for Medicare and Medicaid Services to transform federal health programs. The SCA Financial & Accountant Operations Technician is responsible for performing diverse operational financial and policy activities of a less routine nature. How You Will Make An Impact Maintains...

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success. Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships. We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and...

Overview: Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit www.draper.com. Job Description Summary: Within the Operations division, the Master Scheduler is critical to managing Draper production operations. This role is responsible for owning and driving our integrated production schedules. This is a hands-on role supporting manufacturing operations and is based onsite at our Cambridge, MA facility to enable close collaboration with production teams. In this...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for ASM Research, An Accenture Federal Services Company. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. Implements routine...

Overview Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit www.draper.com. Job Description Summary Within the Operations division, the Master Scheduler is critical to managing Draper production operations. This role is responsible for owning and driving our integrated production schedules. In this pivotal role, you will be the central hub for all planning activities, transforming customer demand and material availability into a feasible, optimized manufacturing plan. Your...

Title: Pharmacy Technician – Inpatient Location: Falmouth, Massachusetts Duration: 13 Weeks Shift: Day / Evening Weekly Gross Pay: $1000 – $1200 (Based on Experience) Job Description Purpose of Position The Pharmacy Technician assists the Pharmacist by performing technical and supportive pharmacy functions in an inpatient setting. Preferred Skills IV room experience strongly preferred Experience with medication dispensing systems (e.g., Pyxis) for refilling and replenishment Medication reconciliation experience preferred but not required Primary Duties and Responsibilities Review and process departmental medication order requests Prepare medications for distribution to patient care units Distribute medications to patient care areas Order medications from approved suppliers Prepare parenteral medications Maintain medication inventory, including stocking, checking expiration dates, and...

Atrenne, a Celestica-owned company, has over 50 years of innovation, commitment to excellence, and a relentless drive to unlock the potential of our customers' visions. Based in Brockton, Massachusetts, Atrenne is an innovative leader in system architecture for computing platforms, designing and manufacturing solutions for the military, industrial and telecom industries. We are seeking a detail-oriented and strategic Buyer to join our procurement team. The ideal candidate will be responsible for sourcing and purchasing materials, managing supplier relationships, and ensuring the timely delivery of goods to support manufacturing and production processes. This role requires an understanding of supply chain management, contract negotiation, and ERP systems to optimize procurement operations and contribute to overall business efficiency. Experience in a discrete manufacturing environment with production planning experience a plus. Familiarity with industry quality standards...

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Manager of Construction, Operations Project Delivery (OPD) manages the day-to-day execution of a portfolio of complex MBTA Capital and Operations projects that enhance MBTA's operational effectiveness and infrastructure resilience. This role ensures construction readiness, contractor oversight, schedule adherence, and quality assurance across active projects. The Manager of Construction serves as a key operational interface between the project team, field execution, and internal/external...

Title: Pharmacy Technician – Inpatient Location: Falmouth, Massachusetts Duration: 13 Weeks Shift: Day / Evening Weekly Gross Pay: $1000 – $1200 (Based on Experience) Job Description Purpose of Position The Pharmacy Technician assists the Pharmacist by performing technical and supportive pharmacy functions in an inpatient setting. Preferred Skills IV room experience strongly preferred Experience with medication dispensing systems (e.g., Pyxis) for refilling and replenishment Medication reconciliation experience preferred but not required Primary Duties and Responsibilities Review and process departmental medication order requests Prepare medications for distribution to patient care units Distribute medications to patient care areas Order medications from approved suppliers Prepare parenteral medications Maintain medication inventory, including stocking, checking expiration dates, and...

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Manager of Construction, Operations Project Delivery (OPD) manages the day-to-day execution of a portfolio of complex MBTA Capital and Operations projects that enhance MBTA's operational effectiveness and infrastructure resilience. This role ensures construction readiness, contractor oversight, schedule adherence, and quality assurance across active projects. The Manager of Construction serves as a key operational interface between the project team, field execution, and...

I.T. takes a team. ® info@OunceIT.com www.OunceIT.com 205 Newbury Street Suite 202 Framingham, MA 01701 617.600.4605 OunceIT and the water drop logo are trademarks of OunceIT, LLC Tier 1 Technical Support Specialist March 2026 About Us OunceIT is rapidly expanding and we need to add three Tier 1 help desk positions to our bench of experienced and talented technicians. We offer fair compensation, benefits, an amazing work culture that believes in providing deliberately developmental career opportunities for high potential talent. If you are a rockstar or could become a rockstar you will grow with OunceIT. OunceIT employees put people and relationships before tech tools — we’re people people. Our clients are primarily k-12 independent schools in the greater Boston, Worcester and North Shore areas, but also include small to medium size businesses as well as home clients who recognize the value in our versatile team...