625 customer success jobs found

Job Description The Customer Success Executive drives strategic value, long-term partnership health, and measurable business outcomes across our most complex and high-impact customers. This role leads executive-level engagement, orchestrates cross-functional alignment, and ensures customers realize the full value of their Oracle Health investments. The Senior CSE serves as a trusted advisor, escalation leader, and growth catalyst-championing customer goals, mitigating risk, and delivering a consistent, world-class experience that strengthens retention, expansion, and overall customer success. Responsibilities Key Responsibilities Strategic Partnership & Executive Engagement Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment. Lead strategic business reviews, roadmap discussions, and long-term planning sessions. Represent the customer's voice...

Job Description The Senior Customer Success Manager drives strategic value, long-term partnership health, and measurable business outcomes across our most complex and high-impact customers. This role leads executive-level engagement, orchestrates cross-functional alignment, and ensures customers realize the full value of their Oracle Health investments. The Senior CSE serves as a trusted advisor, escalation leader, and growth catalyst-championing customer goals, mitigating risk, and delivering a consistent, world-class experience that strengthens retention, expansion, and overall customer success. Responsibilities Key Responsibilities Strategic Partnership & Executive Engagement Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment. Lead strategic business reviews, roadmap discussions, and long-term planning sessions. Represent the customer's...

Job Description The Role The Customer Success Insights & Analytics (CSIA) team enhances customer experience by translating Voice of the Customer (VOC) data into actionable insights that drive improvements across products and services. CSIA delivers insights and analytics tools that identify opportunities, inform decision-making, improve performance, and unlock cost efficiencies. We partner closely with Leadership, Contact Center Operations, Digital and Vehicle Product teams. A core focus of the team is leveraging advanced NLP-based and AI-powered analytics to increase efficiency, scale insight generation, and accelerate the transformation of unstructured customer feedback into clear, compelling narratives that drive action. The Analyst role focuses on monitoring, integrating, and analyzing large volumes of survey and interaction data across business units. Analysts design engaging dashboards, identify data patterns, distill insights through data manipulation and...

The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics definition, ROI tracking, adoption analysis) to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle. Successful candidates for this role have analyzed client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments. Client Relationship Leader/Driver Proven ability to work independently to understand client business objectives, success criteria, and value realization opportunities Able to drive the...

Job Description PLEASE NOTE THE FOLLOWING PRIOR TO APPLYING: The following Oracle US Hub locations are STRONGLY PREFERRED: Denver, Chicago, Nashville, Austin, Boston This is a flex role with selected candidates IN OFFICE 2-3 days each week Travel is approximately 25% Role Overview The Customer Success (CS) Presales team supports the Direct Sales Organization in maximizing Annual Recurring Revenue (ARR) while ensuring a smooth path to a successful implementation led by the CS Delivery organization. CS Advisors provide product, implementation, and industry thought leadership during the sales cycle by identifying a prospect's business objectives and aligning them to SuiteSuccess solutions. This includes scoping, estimating, documenting, and presenting the proposed implementation strategy. This individual contributor role works closely with prospects' C-level leaders as well as Oracle NetSuite Account Executives, Solution Consultants,...

Job Description We are seeking an experienced and highly motivated Production Manager/Technical Lead with deep expertise in Oracle Database preferably in financial or banking background with working experience in OCI, Golden Gate (Microservices). This role will be pivotal in ensuring the availability, performance, and reliability of our enterprise-class database environments, while providing strong technical leadership and proactive customer management for some of our most critical accounts. Responsibilities Key Responsibilities: Production Management & Operations Oversee day-to-day Run & Maintain activities for mission-critical customer environments. Ensure continuous database availability and optimal performance across all supported platforms. Manage incident response, lead root-cause analysis, and drive resolution of complex technical issues. Establish, monitor, and report on key operational metrics and service-level...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. The Global Partners & Ecosystems team at UKG is dedicated to expanding our market reach and delivering exceptional value through strategic partnerships. We collaborate with a diverse network of Global System Integrators (GSIs), technology providers, and service partners to drive innovation, accelerate customer outcomes, and amplify UKG's presence across...

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory...

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you...

Job Description Drive the renewal of Oracle's contracts with existing customers. This Customer Success Services (CSS) North America Renewals Sales team is responsible for renewing contracts for specific Oracle products/support for small, mid-sized to large enterprise customers for regions all over North America. Apart from contract renewals, the team is also responsible for retaining and growing the contract base by upselling. Services Renewal Sales Representative will primarily be responsible for ensuring the target CSS renewal rate for existing small/medium-sized to large strategic customers in their assigned territory. Services Renewal Sales Reps ensure that all renewals are completed before expiration, passing leads up to the CSS Field Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the CSS portfolio and infrastructure. Career Level - IC4 Responsibilities Responsible for timely...

Job Description The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Principal Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI's Dedicated Region Cloud @Customer (https://www.oracle.com/cloud/cloud-at-customer/dedicated-region/) (DRCC) and Oracle Alloy (https://www.oracle.com/cloud/alloy/) customers. You should be passionate about delivering services to customers while also possessing a deep understanding of strategic business objectives. TPMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. Work is non-routine and exceptionally complex, involving the application of advanced technical...

Job Description Welcome to the world of data security and IAM! As our Security Sales Specialist Representative, you will be at the forefront of our sales efforts, targeting enterprise customers in need of robust data protection and access management solutions. Here's what your role entails: Industry Expertise: With your extensive knowledge of IAM and data security, you will educate and guide our enterprise clients in the latest security practices. Your ability to understand their unique industry challenges will be crucial in tailoring our solutions to their needs. Sales Leadership & Collaboration: You will lead and collaborate through the sales process, from lead generation to deal closure. This includes identifying potential clients, conducting security assessments, and presenting customized security solutions. Your goal is to ensure a seamless sales journey and exceed sales targets. Solution Architecture: Collaborate with our technical teams...

Job Description Why Oracle NetSuite? At Oracle NetSuite, we believe transformation is not optional-it's essential. For over 25 years, NetSuite has been at the forefront of cloud ERP innovation, helping more than 30,000 customers run leaner, more agile businesses on a unified, cloud-based platform. As part of Oracle, NetSuite continues to transform how organizations operate by delivering scalable, intelligent solutions without the overhead of legacy on-premise systems. Our teams work hard, move fast, and take pride in delivering real impact for our customers-celebrating wins along the way. About the Role NetSuite Customer Success (CS) is seeking an experienced Consulting Lead to join our Professional Services team focused on Wholesale Distribution implementations. This role delivers ERP implementations and optimization engagements using the SuiteSuccess methodology for customers across North America. This position sits within the NetSuite Customer Success -...

Job Description What You'll Bring: Your passion, technical acumen, market knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for: You have experience selling AI Infrastructure in a direct or supportive role to the C-suite, AI, Engineering, and Technical Staff Members. You have an entrepreneurial spirit and thrive in a dynamic environment. You have a deep understanding of Cloud-Based Solutions (IaaS), HPC and GPU Infrastructure, AI Architectures such as RAG, Agentic AI systems, and Knowledge Graphs. You have direct experience with ML Ops, Model Hosting, LLM orchestration, and open and closed models. You are confident in your knowledge of the enterprise AI market and can draw upon that knowledge to have in-depth conversations with prospects and clients. You are familiar with open source and other cloud tools (Dockers, Kubernetes, Terraform, Linux, Java) You are creative,...

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. The decisions you make, the products you influence, and the experiences you shape all contribute directly to how organizations run their businesses and care for their people. As the M&A Post Merger Systems Integration Lead, you will operate at the intersection of strategy, enterprise applications, data, technology integration, and large-scale...

Job Description Data Platform Sales Representative, Higher Education - Florida Overview: Are you a creative problem solver who thrives on challenges? Do you have a passion for technology innovation and driving customer success? Join Oracle as a Software Data Platform Sales Executive and help transform Higher Education institutions across Florida with industry-leading data platform solutions. Oracle is a global technology leader changing the way the world does business. We're seeking an experienced, self-motivated sales professional with a drive for results and a passion for building trusted customer relationships. If you want to make an impact in the Higher Education sector with transformative cloud and data platform solutions, we encourage you to apply! Role Summary: As a Software Data Platform Sales Representative dedicated to the Higher Education market in Florida, you will identify, qualify, and close new business for Oracle's data platform offerings,...

Job Description We are looking for a highly motivated, results-oriented individual with executive presence to design, orchestrate, and deliver enablement programs focused on processes and practices that enhance customer engagement and satisfaction. In close partnership with Customer Success Directors, Leadership, and cross-functional teams, this role will define comprehensive, modern enablement plans for Customer Success Executives and Directors. These plans will be rooted in best practices and designed to improve how our teams engage with customers, ultimately supporting customer success, renewals, and expansion efforts. Key aspects of this role include developing scalable enablement programs that support a global model-as we continue to grow in international markets-and designing a dedicated homepage to organize and present enablement resources, including training and tools, that align with each stage of the Customer Lifecycle. The Enablement Performance Leader plays...

Job Description Job Summary: As part of the Customer Success Services team, the SaaS Program Director is responsible for leading large-scale, cross-functional programs that drive the delivery, adoption, and success of Oracle's SaaS offerings. This role works closely with product management, engineering, go-to-market, and customer success teams to ensure successful execution of complex programs from conception through completion. The ideal candidate brings deep SaaS expertise, specifically in the ERP, HCM, and CX areas, exceptional leadership skills, and a proven ability to deliver results in a dynamic, global environment. Responsibilities Key Responsibilities: Lead the planning, execution, and delivery of complex SaaS programs aligned with the customer's strategic objectives. Oversee cross-functional project teams, including product managers, engineers, sales, marketing, and support, ensuring collaboration and accountability. Define program...

The Effectiveness Consultant is responsible for implementing and delivering impactful learning solutions that enhance performance across sales and customer-facing teams. This role combines project coordination with learning delivery expertise to create engaging and measurable learning experiences that drive business results. The success of this role will be measured by program implementation quality, participant engagement, skills application, and contribution to performance metrics. In this role you will... Learning Delivery : Facilitate dynamic virtual and in-person training sessions that build essential sales and customer success competencies, adapting delivery approaches to meet diverse audience needs and experience levels Skills Application : Guide participants in applying new skills through structured practice opportunities, reinforcement activities, and supportive feedback that bridges learning to on-the-job performance Needs Identification :...

Job Description We are seeking a highly motivated, results-oriented Enablement Performance Leader with executive presence to design, orchestrate, and deliver enablement programs that enhance customer engagement and satisfaction within Oracle Health's Customer Success team for Oracle Fusion Applications. In this pivotal and highly visible role, you will drive efficiency and deliver seamless experiences by supporting the alignment and integration of Fusion and EHR customers, serving as the primary program manager and main enablement liaison. You will coordinate Fusion-related training, feature releases, roadmap communications, and compliance initiatives for Oracle Health CSMs. You will design, implement, and manage comprehensive enablement programs covering Fusion solution training, roadmap and release management, KPI monitoring, customer adoption strategies, and customer lifecycle management (CLM) data quality initiatives. Your efforts will ensure our CSMs are equipped with...

Job Description Description Join Oracle as a Solution Engineer through the Oracle Class Of program, an early-career experience designed to build the next generation of client-facing technologists. Oracle is the #1 global provider of business software, with a presence in over 175 countries. Our solutions help enterprises, governments, and organizations solve real, complex business problems at scale. The Oracle Class Of Engineering Program focuses on developing strong fundamentals in modern cloud computing, solution architecture, applications, and full-stack development. Through an intensive six-week onboarding and training program, followed by hands-on project work, you will gain the technical and business skills needed to design, demonstrate, and speak to Oracle solutions across industries in North America. This role offers a clearly defined career path within solution engineering, with opportunities for progression based on performance, technical growth, and...

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At...