584 customer success jobs found

Job Description The Senior Customer Success Manager drives strategic value, long-term partnership health, and measurable business outcomes across our most complex and high-impact customers. This role leads executive-level engagement, orchestrates cross-functional alignment, and ensures customers realize the full value of their Oracle Health investments. The Senior CSE serves as a trusted advisor, escalation leader, and growth catalyst-championing customer goals, mitigating risk, and delivering a consistent, world-class experience that strengthens retention, expansion, and overall customer success. Responsibilities Key Responsibilities Strategic Partnership & Executive Engagement Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment. Lead strategic business reviews, roadmap discussions, and long-term planning sessions. Represent the customer's...

Job Description The Customer Success Executive (CSE) is a strategic, customer-facing leader responsible for driving value realization, partnership health, and long-term success across a defined portfolio of high-impact customers. Acting as a trusted advisor, the CSE builds strong executive relationships, aligns internal and external stakeholders, and ensures customers maximize the outcomes of their Oracle Health solutions. The role requires strong business acumen, executive communication skills, and the ability to navigate complex environments while championing customer needs and mitigating risk. The CSE is accountable for retention, adoption, partnership strategy, and overall customer experience Responsibilities Key Responsibilities Strategic Partnership & Executive Engagement Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment. Lead strategic...

Job Description The Role The Customer Success Insights & Analytics (CSIA) team enhances customer experience by translating Voice of the Customer (VOC) data into actionable insights that drive improvements across products and services. CSIA delivers insights and analytics tools that identify opportunities, inform decision-making, improve performance, and unlock cost efficiencies. We partner closely with Leadership, Contact Center Operations, Digital and Vehicle Product teams. A core focus of the team is leveraging advanced NLP-based and AI-powered analytics to increase efficiency, scale insight generation, and accelerate the transformation of unstructured customer feedback into clear, compelling narratives that drive action. The Analyst role focuses on monitoring, integrating, and analyzing large volumes of survey and interaction data across business units. Analysts design engaging dashboards, identify data patterns, distill insights through data manipulation and...

The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics definition, ROI tracking, adoption analysis) to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle. Successful candidates for this role have analyzed client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments. Client Relationship Leader/Driver Proven ability to work independently to understand client business objectives, success criteria, and value realization opportunities Able to drive the...

Job Description PLEASE NOTE THE FOLLOWING PRIOR TO APPLYING: The following Oracle US Hub locations are STRONGLY PREFERRED: Denver, Chicago, Nashville, Austin, Boston This is a flex role with selected candidates IN OFFICE 2-3 days each week Travel is approximately 25% Role Overview The Customer Success (CS) Presales team supports the Direct Sales Organization in maximizing Annual Recurring Revenue (ARR) while ensuring a smooth path to a successful implementation led by the CS Delivery organization. CS Advisors provide product, implementation, and industry thought leadership during the sales cycle by identifying a prospect's business objectives and aligning them to SuiteSuccess solutions. This includes scoping, estimating, documenting, and presenting the proposed implementation strategy. This individual contributor role works closely with prospects' C-level leaders as well as Oracle NetSuite Account Executives, Solution Consultants,...

Job Description We are seeking an experienced and highly motivated Production Manager/Technical Lead with deep expertise in Oracle Database preferably in financial or banking background with working experience in OCI, Golden Gate (Microservices). This role will be pivotal in ensuring the availability, performance, and reliability of our enterprise-class database environments, while providing strong technical leadership and proactive customer management for some of our most critical accounts. Responsibilities Key Responsibilities: Production Management & Operations Oversee day-to-day Run & Maintain activities for mission-critical customer environments. Ensure continuous database availability and optimal performance across all supported platforms. Manage incident response, lead root-cause analysis, and drive resolution of complex technical issues. Establish, monitor, and report on key operational metrics and service-level...

Job Description Welcome to the world of data security and IAM! As our Security Sales Specialist Representative, you will be at the forefront of our sales efforts, targeting enterprise customers in need of robust data protection and access management solutions. Here's what your role entails: Industry Expertise: With your extensive knowledge of IAM and data security, you will educate and guide our enterprise clients in the latest security practices. Your ability to understand their unique industry challenges will be crucial in tailoring our solutions to their needs. Sales Leadership & Collaboration: You will lead and collaborate through the sales process, from lead generation to deal closure. This includes identifying potential clients, conducting security assessments, and presenting customized security solutions. Your goal is to ensure a seamless sales journey and exceed sales targets. Solution Architecture: Collaborate with our technical teams...

Job Description What You'll Bring: Your passion, technical acumen, market knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for: You have experience selling AI Infrastructure in a direct or supportive role to the C-suite, AI, Engineering, and Technical Staff Members. You have an entrepreneurial spirit and thrive in a dynamic environment. You have a deep understanding of Cloud-Based Solutions (IaaS), HPC and GPU Infrastructure, AI Architectures such as RAG, Agentic AI systems, and Knowledge Graphs. You have direct experience with ML Ops, Model Hosting, LLM orchestration, and open and closed models. You are confident in your knowledge of the enterprise AI market and can draw upon that knowledge to have in-depth conversations with prospects and clients. You are familiar with open source and other cloud tools (Dockers, Kubernetes, Terraform, Linux, Java) You are creative,...

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these...

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

Role Overview Pearson Virtual Schools (PVS) is seeking an outcome‑driven Product Manager to develop Products that support the School Experience (example, school admin and teacher‑focused workflow tools and platform integrations) that support our virtual school ecosystem. In PVS, the Schools navigate a unique digital‑first instructional environment—this role ensures they have efficient, intuitive, and consistent products that reduce administrative burden and maximize instructional time. This role emphasizes continuous discovery and delivery, user‑centered problem solving, and delivering measurable improvements in teacher efficiency, operational consistency, and student engagement across our Connections Academy and partner school programs. What You’ll Do Conduct user research (interviews, workflow studies, prototype testing) with PVS teachers, school administrators, families, and support staff. Translate insights into clear problem definitions and product requirements that...

Job Summary Creates and maintains complex documentation for reference by external teams and partners including product documentation, technical and process diagrams, and requirements documents Navigates competing priorities and aligns collaborators to strategic delivery Leads cross-team and cross-product area collaboration to drive strong business outcomes Excellent presentation and facilitation skills including ability to recommend solutions and course of action to both technical and non-technical audiences In-depth understanding of agile methodologies including Scrum, Kanban, and Lean principles Promotes continuous improvement and mentors junior analysts by sharing expertise and cultivating curiosity location: Covington, Kentucky job type: Contract salary: $57 - 58 per hour work hours: 8am to 5pm education: Bachelors Responsibilities 8+ years' experience as a systems or business analyst delivering software using agile development practices Expertise in...

job summary: Creates and maintains complex documentation for reference by external teams and partners including product documentation, technical and process diagrams, and requirements documents Navigates competing priorities and aligns collaborators to strategic delivery Leads cross-team and cross-product area collaboration to drive strong business outcomes Excellent presentation and facilitation skills including ability to recommend solutions and course of action to both technical and non-technical audiences In-depth understanding of agile methodologies including Scrum, Kanban, and Lean principles Promotes continuous improvement and mentors junior analysts by sharing expertise and cultivating curiosity     location: Covington, Kentucky job type: Contract salary: $57 - 58 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: 8+ years' experience as a systems or business analyst delivering software using agile development practices...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. The decisions you make, the products you influence, and the experiences you shape all contribute directly to how organizations run their businesses and care for their people. As the M&A Post Merger Systems Integration Lead, you will operate at the intersection of strategy, enterprise applications, data, technology integration, and large-scale...

Job Description Job Summary: As part of the Customer Success Services team, the SaaS Program Director is responsible for leading large-scale, cross-functional programs that drive the delivery, adoption, and success of Oracle's SaaS offerings. This role works closely with product management, engineering, go-to-market, and customer success teams to ensure successful execution of complex programs from conception through completion. The ideal candidate brings deep SaaS expertise, specifically in the ERP, HCM, and CX areas, exceptional leadership skills, and a proven ability to deliver results in a dynamic, global environment. Responsibilities Key Responsibilities: Lead the planning, execution, and delivery of complex SaaS programs aligned with the customer's strategic objectives. Oversee cross-functional project teams, including product managers, engineers, sales, marketing, and support, ensuring collaboration and accountability. Define program...

Job Description We are seeking a highly motivated, results-oriented Enablement Performance Leader with executive presence to design, orchestrate, and deliver enablement programs that enhance customer engagement and satisfaction within Oracle Health's Customer Success team for Oracle Fusion Applications. In this pivotal and highly visible role, you will drive efficiency and deliver seamless experiences by supporting the alignment and integration of Fusion and EHR customers, serving as the primary program manager and main enablement liaison. You will coordinate Fusion-related training, feature releases, roadmap communications, and compliance initiatives for Oracle Health CSMs. You will design, implement, and manage comprehensive enablement programs covering Fusion solution training, roadmap and release management, KPI monitoring, customer adoption strategies, and customer lifecycle management (CLM) data quality initiatives. Your efforts will ensure our CSMs are equipped with...

Job Description We are looking for a highly motivated, results-oriented individual with executive presence to design, orchestrate, and deliver enablement programs focused on processes and practices that enhance customer engagement and satisfaction. In close partnership with Customer Success Directors, Leadership, and cross-functional teams, this role will define comprehensive, modern enablement plans for Customer Success Executives and Directors. These plans will be rooted in best practices and designed to improve how our teams engage with customers, ultimately supporting customer success, renewals, and expansion efforts. Key aspects of this role include developing scalable enablement programs that support a global model-as we continue to grow in international markets-and designing a dedicated homepage to organize and present enablement resources, including training and tools, that align with each stage of the Customer Lifecycle. The Enablement Performance Leader plays...

Job Description Description Join Oracle as a Solution Engineer through the Oracle Class Of program, an early-career experience designed to build the next generation of client-facing technologists. Oracle is the #1 global provider of business software, with a presence in over 175 countries. Our solutions help enterprises, governments, and organizations solve real, complex business problems at scale. The Oracle Class Of Engineering Program focuses on developing strong fundamentals in modern cloud computing, solution architecture, applications, and full-stack development. Through an intensive six-week onboarding and training program, followed by hands-on project work, you will gain the technical and business skills needed to design, demonstrate, and speak to Oracle solutions across industries in North America. This role offers a clearly defined career path within solution engineering, with opportunities for progression based on performance, technical growth, and...

Job Description Data Platform Sales Representative, Higher Education - Florida Overview: Are you a creative problem solver who thrives on challenges? Do you have a passion for technology innovation and driving customer success? Join Oracle as a Software Data Platform Sales Executive and help transform Higher Education institutions across Florida with industry-leading data platform solutions. Oracle is a global technology leader changing the way the world does business. We're seeking an experienced, self-motivated sales professional with a drive for results and a passion for building trusted customer relationships. If you want to make an impact in the Higher Education sector with transformative cloud and data platform solutions, we encourage you to apply! Role Summary: As a Software Data Platform Sales Representative dedicated to the Higher Education market in Florida, you will identify, qualify, and close new business for Oracle's data platform offerings,...

The Effectiveness Consultant is responsible for implementing and delivering impactful learning solutions that enhance performance across sales and customer-facing teams. This role combines project coordination with learning delivery expertise to create engaging and measurable learning experiences that drive business results. The success of this role will be measured by program implementation quality, participant engagement, skills application, and contribution to performance metrics. In this role you will... Learning Delivery : Facilitate dynamic virtual and in-person training sessions that build essential sales and customer success competencies, adapting delivery approaches to meet diverse audience needs and experience levels Skills Application : Guide participants in applying new skills through structured practice opportunities, reinforcement activities, and supportive feedback that bridges learning to on-the-job performance Needs Identification :...

R10085419 Plant Operator (Night) (Open) Location: Hopkinsville, KY - Pembroke - Dry-ice logistics How will you CONTRIBUTE and GROW? Airgas is hiring for a Plant Operator in Hopkinsville, KY At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world . Sign On Bonus: $1500 Comprehensive Family Benefits : Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer a 14-week paid child birth benefit to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment Recruiter: Ladedra Walthall ladedra.walthall@airliquide.com...

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses. _________________________________________________________ About this Role: The Strategic Account Director will focus on business development by positioning and selling Kinetic’s full suite of strategic products and services to an assigned geographic base of customers. Our goal is to increase wallet share, increase customer satisfaction with Kinetic, reduce churn, and increase our customer base utilization of strategic next-gen services. The Strategic Account Director will leverage a full support team consisting of the Customer Success Manager and Sales Engineering team. Selling new logo enterprise prospects and...

Global Client Partner (Strategic Accounts) Pearson, the global learning leader, is seeking a senior Client Partner role to serve as the managing director for key strategic client partnerships. Client Partners are growth leaders who own Pearson’s most influential enterprise relationships end-to-end. In this role, you’ll set a multi-year account strategy, deepen executive trust, and expand 360° partnerships by activating Pearson’s complete portfolio —from AI-powered learning to enterprise talent solutions like certifications, assessments, learning content and professional training. You’ll operate as a senior adviser to our client’s global C-suite, leading cross-functional, cross-geography teams to deliver measurable business outcomes while accelerating revenue, impact, and long-term value. Pearson embraces a geographically distributed working model. This role will be based in the US to facilitate frequent in-person engagement with Global Accounts. Key Responsibilities...

Job Description NetSuite Customer Success is seeking a highly skilled Data Engineer specializing in ERP data migration, with proven experience designing and executing secure, accurate, and efficient migrations from legacy systems such as QuickBooks and Sage to NetSuite. Adept in SQL, ETL development, and data quality management, this professional ensures seamless transitions through strong technical execution and adherence to data governance and compliance standards. This role requires deep expertise in data extraction, transformation, and loading processes, with a strong focus on data strategy development and data hygiene optimization. Known for collaboration and client-focused delivery, they work closely with stakeholders to resolve migration challenges, optimize data integrity, and support post-migration success. Combining technical precision and customer engagement, they help organizations modernize and maximize the value of their ERP platforms. The Ideal Candidate has...