2 desktop leader jobs found

Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years. Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital. Overview The Endpoint Support Analyst tackles technical issues...

Position Summary Focus is seeking a strategic, hands-on Senior Manager of IT Service Desk to lead the global end-user support function. This role oversees all frontline support operations—including Service Desk (L1/L1.5/L2), onsite support, new hire onboarding, executive support, and all intake channels (chat, portal, phone, email, walkup). The ideal candidate is a modern IT leader with a strong customer‑centric mindset. You will drive service‑delivery excellence, standardize processes, strengthen operational performance, and continuously elevate the employee experience across the organization. This role is located in St. Louis, MO. Primary Responsibilities Leadership & Workforce Management Lead and develop distributed onshore and offshore service desk teams Manage vendor and partner relationships Establish workforce models, training, and succession planning Define and execute the enterprise Service Desk strategy aligned to business outcomes, user experience,...