Massachusetts State Lottery
Braintree, MA, USA
JOB SUMMARY Performs quality repair and maintenance to MSLC owned equipment assigned to sales agent locations, so as to minimize downtime and ensure sales agent satisfaction with terminal operation. Participate in the full spectrum of complete agent service through providing office-based telephone support and counsel to agents experiencing equipment difficulties, entering service call needs into MSLC system, and dispatching service techs to agent locations as assigned and directed by the Service Manager. Monitor phone lines and coordinate repairs. ESSENTIAL FUNCTIONS · Work under the direction of the Regional Field Service Manager and/or Field Service Supervisor(s) in the repair and maintenance of all MSLC owned and agent assigned equipment. Participate in the full spectrum of complete agent service through providing office-based telephone support and assistance to agents experiencing equipment difficulties. · Enter service call needs and document all related activity into...


