Emporia State University
Emporia, KS, USA
The Help Desk Agent serves as the primary point of contact for students, faculty, and staff seeking IT assistance. Responsibilities include account and access support, troubleshooting hardware, software, and university systems, assisting with Microsoft 365 (Teams, SharePoint, OneDrive, Outlook) and standalone desktop applications, documenting requests, administering the ticketing system, knowledge base, and the service catalog. The technician also provides end user training and how-to resources, supports cross-training initiatives within IT, performs device imaging, deployment, manages cellular devices, and while ensuring excellent customer service. The Information Technology department is looking to fill two Help Desk Agent positions. RESPONSIBILITIES: Provide IT support via phone, email, ticketing system, chat, and in-person. Troubleshoot hardware, software, and system issues. Assist with Microsoft 365...