Full time
Chipotle
Columbus, OH, USA
CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY As the Senior Analyst, Guest & Employee Experience, you will serve as a subject matter expert (SME) of the Employee Center (ESC) operational processes, systems, training materials, and departmental expectations. In this role, you will collaborate with the Quality Assurance (QA) Analysts and Business Process Outsourcing (BPO) team to ensure agent comprehension by leveraging feedback to deliver targeted coaching for individuals. You will be responsible for creating, maintaining, and facilitating comprehensive...

