Gordian
Franklin, TN, USA
Reports to: Group President, NA Commercial Team: Customer Success Team (leader + senior individual contributors) Operating Company: Censis Technologies The opportunity The Director, Customer Success is a senior, enterprise-facing leader responsible for protecting and expanding our customer base by elevating customer health, accelerating adoption, and driving retention and expansion outcomes. This role sets the strategy for the Customer Success motion and leads leaders to execute it-building the operating cadence, talent, tooling, and cross-functional alignment required to deliver measurable growth. In this scope, the role carries accountability beyond a single team: you will work cross-company to identify systemic risks to customer health, remove friction in the customer lifecycle, and unlock opportunities that strengthen relationships and grow share across the portfolio. You will be a visible change agent-leading your organization through evolution in a...

