Grand Rapids Public Library
Grand Rapids, MI, USA
Nature of Work This part-time position provides paraprofessional and customer service support to various areas of Grand Rapids Public Library with the overall goal of helping patrons access library resources. The main priority of this position is direct public service and involves helping patrons access library resources in-person, over the phone, and via email. Work is performed under the general supervision of a Circulation Operations Supervisor. This position is regularly scheduled at the Main Library: Monday: 5:00 - 9:00 pm Thursday: 5:00 - 9:00 pm Friday: 2:00 - 6:00 pm Saturday: 9:00 - 6:00 pm Occasionally required- Sunday: 1:00 - 5:00 pm Examples of work: Greets visitors; responds to inquiries and answers general questions related to library services and processes, and/or guides them to appropriate staff. Provides assistance to library patrons including basic account management, reference services, reader’s advisory, technology support,...

