Full time
Thomson Reuters
Ann Arbor, MI, USA
As the Manager of Customer Success , you will lead a team of Customer Success Managers responsible for driving adoption, satisfaction, and retention across both HVA and Growth customer segments. This leadership role combines people management, operational excellence, and strategic vision to ensure customers achieve measurable outcomes while the team delivers exceptional experiences. You will set priorities, coach team members, and partner cross-functionally to align Customer Success initiatives with business objectives. Success in this role means building a high-performing team, fostering a culture of customer advocacy, and driving metrics that matter. About The Role Team Leadership: Manage and develop a team of Customer Success Managers supporting both high-value and emerging accounts. Performance Management: Set goals, monitor KPIs (retention, utilization, health scores), and ensure accountability. Customer Strategy: Oversee success planning and engagement strategies...

