Full time
State of Alaska
Juneau, AK, USA
Please note that this is a seasonal position and will start in April 2026. Purpose Of Position To oversee the Seward station, dock and related onboard service activities relating to Passenger Operations which includes supervising baggage handlers, tour guides, and station agents, connections with cruise lines, the passenger handling process, customer inquiries and complaints, and tour component services. Duties And Responsibilities Provides special handling and oversight on a daily basis of all arrivals and departures of passenger trains that connect with cruise lines. Ensures that: the guests and their baggage are handled properly; passengers are directed and boarded safely; passenger manifests are issued, questions answered and guests are treated in a courteous and diplomatic manner. Acts as a liaison between Passenger Operations, Transportation and Mechanical Departments in Seward to ensure a coordinated approach to providing quality service to our guests. Supervises...


