2 msl operations lead jobs found

Become a part of our caring community and help us put health first Become a part of our caring community and help us put health first Overview Humana is transforming the way we communicate with our customers. We are building toward a new type of organization that's core principles revolve around a more customer-centric approach to deliver the right message, in the right channel, at the right time, to the right customer. As Lead, Orchestration, you will play a key role in coordinating campaign planning, execution, and optimization across teams, channels, and systems. This role sits outside of Agile pods and provides horizontal oversight-ensuring that experiences are aligned, well-documented, and executed with precision. You'll support Marketing agile pods, create & maintain experience workflows, and collaborate across marketing, analytics, and operations to monitor experience performance and drive continuous improvement. Key Responsibilities Experience...

Become a part of our caring community and help us put health first The Program Lead, Stars Enterprise Activation (SEA), drives enterprise alignment and execution of Stars improvement initiatives across the Insurance Operations segment. This role partners closely with analytics, operations, compliance, and clinical teams to implement strategies that improve Stars performance, data quality, and member experience. The Program Lead provides operational oversight, manages cross-functional program delivery, and ensures consistent execution of Stars priorities across Clinical Strategy and the Claims Processing Organization. The Program Delivery Lead develops and executes cross-functional programs in partnership with Insurance Operations. This includes identifying quality/Stars opportunities, developing strategy, program execution, and delivering measurable results. This role is highly visible, partnering with a Principal within Stars Enterprise Activation and working alongside...