Full time
Penn National Insurance
Harrisburg, PA, USA
Penn National Insurance is seeking a detail-oriented Operations Support Technician to join our team. This role is responsible for testing internally developed and third-party software to ensure compliance with company standards, as well we managing insurance department rate, form and rule filings. This position involves creating and executing test plans, troubleshooting system issues, and maintaining accurate documentation. Additionally, you will provide technical support to agents and branch offices, update underwriting and processing systems, and ensure timely communication of regulatory changes. Success in this role requires strong analytical skills, attention to detail, and the ability to collaborate across IT, underwriting and regulatory teams. Essential Duties and Responsibilities Team Building Training Provides one-on-one or formal training with processing or underwriting business clients and agents on existing system functionality. Trains less experienced...


