Cigna
Bloomfield, CT, USA
Ready to own the automation behind compliant, client-facing policies and certificates? We're hiring a Technical Support Senior Analyst to automate and maintain the Document Source Tool (DST) supporting client policies and customer booklets and certificates. You'll partner with regulatory and product teams to define system requirements-including state and federal compliance and product enhancements-and develop solutions that automate complex manual processes. You'll work across multiple authoring systems and primarily support a Cigna custom-built platform using Boolean ("if/then/else") logic trees interfacing with MS Word. You'll also provide technical and training support to non-Facets Contract Analysts. What you'll do: Ensure all content is accurate and compliant with product and regulatory requirements Review state and federal legislation, product enhancements, and miscellaneous text from the State Filing team and enter updates into the DST system...

