Akima
Williamsburg, KY, USA
As a General Clerk III, you will ensure that work is performed to optimum quality standards and assist with developing and documenting new processes and procedures. You will participate in team training initiatives and assist team members in performing applicable task or case work functions. Using judgment and decision-making, you will respond to complex petition reviews and/or public inquiries and act as a subject matter expert for your assigned function. Additionally, you will develop new and innovative methods to improve efficiency and work as an active member of a team. Responsibilities Answer incoming phone calls on behalf of the client, providing accurate and appropriate information to callers. Stay updated on any changes to programs and distribute updates to the team. Attend training sessions on telephone skills and program information, demonstrating mastery of the subject matter within specified time frames. Adhere closely to the call center...
