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94 senior service delivery manager central person jobs found

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Humana
Lead Technical Product Owner - Next Best Action (NBA) Platform
Humana Columbus, OH, USA
Become a part of our caring community and help us put health first We are building an innovative Next Best Action (NBA) platform designed to power personalized engagement, gamified incentives, and advanced agentic AI decision-making across the enterprise. As Lead Technical Product Manager (PM-T), you will shape the product vision, define the roadmap, and oversee delivery of the NBA platform. Your responsibilities include integrating data, predictive models, and APIs to enable real-time decisioning, rewards, and AI-driven experiences throughout digital and service channels. You will work in close partnership with engineering, data science, AI, and business teams to develop solutions that drive improvements in Star Ratings, expedite HEDIS gap closure, and enhance CAHPS satisfaction scores. Key Responsibilities Product Vision & Strategy Define and drive the NBA platform strategy to deliver data-driven personalization and intelligent engagement for all...

Jan 18, 2026
KeyBank
Full time
 
Senior Project Manager
KeyBank Brooklyn, OH, USA
Location: 4900 Tiedeman Road, Brooklyn Ohio Job Summary Sr Project Manager Leader directs and coaches a staff of project management professionals to meet established goals and objectives for assigned projects. As owning manager, provides oversight on the project lifecycle, ensures all checkpoint reviews are timely and effectively performed, and approves all standard project deliverables for appropriate content. Works closely with business partners to understand their business/project needs and allocates project managers accordingly. Provides tactical leadership of project demand, supporting business leaders and project managers in managing project scope, change management, objectives, requirements, deliverables, and value proposition to maximize return on investments, and maintain compliance with relevant standards. May manage projects to the same level as a project manager and/or lead project manager. Establishes and maintains a strong collaborative trusted advisor...

Jan 24, 2026
PE
Full time
 
Sales Strategy & Planning Lead, Business Architecture
Pearson Education Services Columbus, OH, USA
Role Summary The Advanced Expert at this tier independently drives the delivery of sophisticated territory models, segmentation logic, and continuous process improvements that have clear operational impact on sales results. Tasked with integrating disparate data sources, they synthesize insights to inform territory carving and resource deployment recommendations that enable team effectiveness. Contributing to major initiatives within their function, this expert acts as a technical leader—offering pragmatic solutions for sales process challenges, and mentoring peers in methodical problem-solving and data stewardship. Their decision-making focuses on immediate operational improvements and the sustainable application of new frameworks, with risk managed through diligent testing and documentation. Role Overview Pearson is seeking a Sales Strategy & Planning Lead to lead the design and execution of a unified segmentation, coverage, and scale motion strategy across the...

Jan 23, 2026
UV
Full time
 
Senior Social Worker
US Veterans Health Administration Cincinnati, OH, USA
Summary Position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Federal employees - Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria. Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency NOTE: The 2-page Resume requirement does not apply to...

Jan 23, 2026
EY
Full time
 
Tax Services Manager - Financial Services Organization - Private Client Services, EDGE
EY Toledo, OH, USA
Location: Anywhere in country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is...

Jan 23, 2026
Hach
Customer Success Architect
Hach OH, USA
Imagine yourself... Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. Headquartered in Broomfield, Colorado, TraceGains, a Veralto company, connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data. At TraceGains, we believe "we're in this together," and our goal is to provide the most innovative solutions in the industry. We are in the game to change the industry, and with the help of our ever-growing TraceGains Network, we have created the CPG industry's first networked ingredients marketplace. We also know that innovation and ingenuity start with prioritizing a...

Jan 23, 2026
PE
Full time
 
Sales Strategy Architect, Business Architecture
Pearson Education Services Columbus, OH, USA
Role Summary The Advanced Expert at this tier independently drives the delivery of sophisticated territory models, segmentation logic, and continuous process improvements that have clear operational impact on sales results. Tasked with integrating disparate data sources, they synthesize insights to inform territory carving and resource deployment recommendations that enable team effectiveness. Contributing to major initiatives within their function, this expert acts as a technical leader—offering pragmatic solutions for sales process challenges, and mentoring peers in methodical problem-solving and data stewardship. Their decision-making focuses on immediate operational improvements and the sustainable application of new frameworks, with risk managed through diligent testing and documentation. Pearson is seeking a Sales Strategy Architect for our Enterprise business to shape how we go to market unlock new paths to growth. This role is part of the centralized Business...

Jan 21, 2026
FC
Client Success Manager - Key
FranklinCovey Columbus, OH, USA
"We enable greatness in people and organizations everywhere. " FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 , Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our...

Jan 20, 2026
PNC
Program Manager II- CTO Infrastructure
PNC Cleveland, OH, USA
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Program Manager II within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Phoenix, AZ or Dallas, TX. This position is primarily based in a location within PNC's footprint. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. As a Program Manager II, you'll lead and support programs within PNC's CTO infrastructure portfolio, with a focus on path to production, cloud, and hosting initiatives. You'll work alongside talented project and program managers while driving outcomes that support PNC's continued growth and...

Jan 20, 2026
CBRE
Facility Condition Assessor - Generalist
CBRE Columbus, OH, USA
Facility Condition Assessor - Generalist Job ID 251296 Posted 16-Jan-2026 Service line PJM Segment Role type Full-time Areas of Interest Building Surveying/Consultancy, Construction, Consulting Location(s) Remote - US - Remote - US - United States of America About the role The purpose of this position is to write assessment reports, manage, and lead staff who are responsible for property condition assessment and consulting services with direct accountability for project delivery. The Consultant leads and performs physical property condition assessments (PCA)/ facility condition assessments (FCA) for a variety of clients, including State and Federal agencies, and corporate companies. A Senior Project Manager prepares Property Condition Reports in accordance with the ASTM Standard E2018, The Standard Guide for Property Condition Assessments: Baseline Property Condition Assessment Process, complete with estimated costs to remedy the physical deficiencies...

Jan 20, 2026
KeyBank
QAS Quality Manager - Core Platforms
KeyBank OH, USA
Location: 4910 Tiedeman Road, Brooklyn Ohio The Quality Manager role drives the planning, delivery and execution of quality testing for specific large-scale programs and/or managing multiple projects within a domain. This role provides testing strategic oversight for a program or domain by introducing enhancements for testing execution & coverage. The incumbent manages and mentors the testing resources supporting the program or domain. The role is responsible for testing planning & delivery phases for a program or domain for multiple projects, including program/releases, by ensuring the necessary testing deliverables and tasks are completed on schedule within budget. This role also promotes automation, test case enhancement, performance and security testing, test data and test environment opportunities while not being a technical expert in the field of testing. Essential Functions Leads a program or multiple projects within a domain in a fast-paced, dynamic...

Jan 20, 2026
KeyBank
Family Wealth Senior Fiduciary Advisor
KeyBank OH, USA
Location: 127 Public Square, Cleveland Ohio Job Summary The?Senior Fiduciary Advisor?plays a pivotal role in delivering expert fiduciary guidance and strategic wealth planning to Ultra High Net Worth (UHNW) clients (net worth > $25MM) and their beneficiaries. As a senior member of the Family Wealth relationship management team, this individual leads the delivery of complex fiduciary services, ensuring compliance, innovation, and a premier client experience. The Senior Fiduciary Advisor serves as a key relationship steward, trusted advisor, and internal thought leader, driving excellence in fiduciary strategy and execution. Essential Functions Provide advanced fiduciary counsel as part of a comprehensive wealth management strategy. Navigate complex family dynamics and multigenerational planning needs with discretion and insight. Evaluate estate planning documents and legal instruments to ensure alignment with client objectives and evolving laws....

Jan 20, 2026
KeyBank
Full time
 
Senior Closing Officer/Lead Closing Officer - Commercial Real Estate and Syndications
KeyBank Brooklyn, OH, USA
Location: 1200 Abernathy Road NE, Atlanta Georgia This role can be filled as either a Lead Closing Officer or Senior Closing Officer. Senior Closing Officer ABOUT THE JOB (JOB BRIEF) This position is responsible for: (a) independently manage and maintain an active closing portfolio consisting of moderate to highly complex loan transactions, (b) be proficient in understanding, analyzing and negotiating legal documents and loan closing due diligence (c) drive the closing process from loan approval through closing, reviewing due diligence along the process; and (d) be responsible for some continued post-closing monitoring. The product types that the Closing Officer should be proficient in range from simple extensions and modifications to complex borrowing base loans (including multiple tranche transactions), line of credit facilities, standby letters of credit or revenue bond transactions, any of which may be syndicated/participated. This Closing Officer is required to...

Jan 20, 2026
PNC
Program Manager II- CTO Infrastructure
PNC Strongsville, OH, USA
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Program Manager II within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Phoenix, AZ or Dallas, TX. This position is primarily based in a location within PNC's footprint. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. As a Program Manager II, you'll lead and support programs within PNC's CTO infrastructure portfolio, with a focus on path to production, cloud, and hosting initiatives. You'll work alongside talented project and program managers while driving outcomes that support PNC's continued growth and...

Jan 20, 2026
KeyBank
Operations Department Manger (Commercial Real Estate Institutional Capital Group Servicing)
KeyBank Brooklyn, OH, USA
Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary Responsible for managing a team of professional staff and may include having managers as direct reports, servicing a portfolio consisting of a variety of products primarily for the Real Estate Institutional Capital Group Line of Business, supporting multiple production offices. Responsible for providing superior client service to both internal and external clients while maintaining risk management, compliance, bank policies and regulatory requirements as well as internal procedures and controls. Strong focus on continuous improvement and collaboration with closing manager and REC Sr. Manager. Client segment focus are public and private REITS, real estate private equity firms and advisers and real estate owners. The specialized healthcare team focuses on property financing needs of hospitals and senior housing owners and operators. Independently manage all aspects of team management, and portfolio needs. Strength and...

Jan 20, 2026
Lensa
Full time
 
SAP Regional Sales Vice President*
Lensa Cleveland, OH, USA
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Accenture. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. We Are Navisite, part of Accenture, has evolved to become a trusted digital transformation partner for growing and established global brands. We provide global capabilities, customer-centric solutions, and flexible approaches that are specifically rightsized for the needs of mid-market and small enterprise customers. This team specializes in digital transformation and managed services with deep expertise in cloud, infrastructure and application services dedicated to assisting...

Jan 19, 2026
KeyBank
Full time
 
Operations Department Manger (Commercial Real Estate Institutional Capital Group Servicing)
KeyBank Brooklyn, OH, USA
Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary Responsible for managing a team of professional staff and may include having managers as direct reports, servicing a portfolio consisting of a variety of products primarily for the Real Estate Institutional Capital Group Line of Business, supporting multiple production offices. Responsible for providing superior client service to both internal and external clients while maintaining risk management, compliance, bank policies and regulatory requirements as well as internal procedures and controls. Strong focus on continuous improvement and collaboration with closing manager and REC Sr. Manager. Client segment focus are public and private REITS, real estate private equity firms and advisers and real estate owners. The specialized healthcare team focuses on property financing needs of hospitals and senior housing owners and operators. Independently manage all aspects of team management, and portfolio needs. Strength and...

Jan 19, 2026
Marathon Petroleum Company LP
Lead Product Owner (VCO)
Marathon Petroleum Company LP Canton, OH, USA
An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Position Summary The Refining Value Chain Optimization (VCO) Lead Product Owner works closely with business analysts, developers, product managers, operations subject matter experts, third-party integrators and other stakeholders to drive best-in-class operations and value chain performance across MPC's refining locations. Manages lifecycle of internally developed and commercial software, including tooling, definition, design, planning, development, prototyping and testing. Acts as a liaison between IT and business leaders to develop a product roadmap. Applies design thinking techniques (e.g. user stories, prototyping) to define product features. Maintains the VCO team's backlog and directs work to ensure a robust, sustainable and supported portfolio of...

Jan 19, 2026
KeyBank
Full time
 
QAS Quality Manager - Core Platforms
KeyBank Brooklyn, OH, USA
Location: 4910 Tiedeman Road, Brooklyn Ohio The Quality Manager role drives the planning, delivery and execution of quality testing for specific large-scale programs and/or managing multiple projects within a domain. This role provides testing strategic oversight for a program or domain by introducing enhancements for testing execution & coverage. The incumbent manages and mentors the testing resources supporting the program or domain. The role is responsible for testing planning & delivery phases for a program or domain for multiple projects, including program/releases, by ensuring the necessary testing deliverables and tasks are completed on schedule within budget. This role also promotes automation, test case enhancement, performance and security testing, test data and test environment opportunities while not being a technical expert in the field of testing. Essential Functions Leads a program or multiple projects within a domain in a fast-paced, dynamic...

Jan 19, 2026
KeyBank
Full time
 
Lead Servicing Officer (Real Estate Institutional Capital Group Line of Business)
KeyBank Brooklyn, OH, USA
Location: 1200 Abernathy Road NE, Atlanta Georgia Job Summary Responsible for servicing assigned portfolio consisting of a variety of products primarily for the Real Estate Institutional Capital Group Line of Business. Primary servicing functions are for non-owner occupied /interim loan servicing, portfolio administration and related client services. Provide excellent communication with the lending staff and partners supported by the ICG teams. Client segment focus are public and private REITS, real estate private equity firms and advisers and real estate owners. The specialized healthcare team focuses on property financing needs of hospitals and senior housing owners and operators. Independently manage all pre-closing, pre-boarding review of documents and risk management. Responsible for providing superior client service and expertise to both internal and external clients related a portfolio of revolvers/term/bridge loans with ability to manage multiple projects and levels...

Jan 18, 2026
KeyBank
Full time
 
Family Wealth Senior Fiduciary Advisor
KeyBank Columbus, OH, USA
Location: 127 Public Square, Cleveland Ohio Job Summary The Senior Fiduciary Advisor plays a pivotal role in delivering expert fiduciary guidance and strategic wealth planning to Ultra High Net Worth (UHNW) clients (net worth > $25MM) and their beneficiaries. As a senior member of the Family Wealth relationship management team, this individual leads the delivery of complex fiduciary services, ensuring compliance, innovation, and a premier client experience. The Senior Fiduciary Advisor serves as a key relationship steward, trusted advisor, and internal thought leader, driving excellence in fiduciary strategy and execution. Essential Functions Provide advanced fiduciary counsel as part of a comprehensive wealth management strategy. Navigate complex family dynamics and multigenerational planning needs with discretion and insight. Evaluate estate planning documents and legal instruments to ensure alignment with client objectives and evolving laws. Deliver strategic...

Jan 18, 2026
OD
Full time
 
Chief of Programs (Deputy Director 6) - PN: 20035962
Ohio Department of Behavioral Health Columbus, OH, USA
Please note: Effective October 1, 2025, the Ohio Department of Mental Health & Addiction Services has transitioned to its new name—the Ohio Department of Behavioral Health . This change reflects our continued commitment to providing comprehensive, person-centered care that addresses the full range of behavioral health needs for Ohioans. All positions and services now fall under the Ohio Department of Behavioral Health as we move forward in serving individuals, families, and communities across the state. What You’ll Do At DBH The Deputy Director / Chief of Programs serves as a senior executive leader responsible for the strategic direction, oversight, and performance of all external programs and services. This role advances the agency’s mission by leading high-impact programming across community and family resiliency, prevention, treatment, workforce development, criminal justice, and recovery. The position defines program strategy, establishes standards, ensures...

Jan 18, 2026
KeyBank
Full time
 
Lead Servicing Officer (Real Estate Institutional Capital Group Line of Business)
KeyBank Brooklyn, OH, USA
Location: 1200 Abernathy Road NE, Atlanta Georgia Job Summary Responsible for servicing assigned portfolio consisting of a variety of products primarily for the Real Estate Institutional Capital Group Line of Business. Primary servicing functions are for non-owner occupied /interim loan servicing, portfolio administration and related client services. Provide excellent communication with the lending staff and partners supported by the ICG teams. Client segment focus are public and private REITS, real estate private equity firms and advisers and real estate owners. The specialized healthcare team focuses on property financing needs of hospitals and senior housing owners and operators. Independently manage all pre-closing, pre-boarding review of documents and risk management. Responsible for providing superior client service and expertise to both internal and external clients related a portfolio of revolvers/term/bridge loans with ability to manage multiple projects and levels...

Jan 18, 2026
Marathon Petroleum Company LP
Lead Product Owner (VCO)
Marathon Petroleum Company LP Findlay, OH, USA
An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Position Summary The Refining Value Chain Optimization (VCO) Lead Product Owner works closely with business analysts, developers, product managers, operations subject matter experts, third-party integrators and other stakeholders to drive best-in-class operations and value chain performance across MPC's refining locations. Manages lifecycle of internally developed and commercial software, including tooling, definition, design, planning, development, prototyping and testing. Acts as a liaison between IT and business leaders to develop a product roadmap. Applies design thinking techniques (e.g. user stories, prototyping) to define product features. Maintains the VCO team's backlog and directs work to ensure a robust, sustainable and supported portfolio of...

Jan 18, 2026
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