CQuence Health Group
Omaha, NE
Service Coordinator – Cassling (9am-6pm hours) Successful candidates must reside in the Omaha, NE area. As a Service Coordinator with Cassling, you'll assist our healthcare customers with service needs relating to their imaging equipment. You will engage with our customers over the phone and coordinate the activities to help get our customers’ equipment up and running. You will also engage with our Field Service Engineers and assist with their work order or parts related requests, as well as build relationships with a variety of people within our organization. You'll have a direct impact on providing world-class customer service to our internal and external customers. Primary Duties and Responsibilities Responsible for all areas of service dispatch, parts order requests, and customer service: Handle inbound queue calls. Process service requests from customers, recording all relevant information for each call to create work orders Dispatch and brief FSEs on...

