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Description The IT Support Analyst I position serves as the initial point of contact for technical support needs within the IT Department. This role is well-suited for individuals with up to 2 years of experience in medium to large-sized firms' IT Departments (300 users or more). While experience in the Healthcare Industry is preferred, it is not a mandatory requirement. Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team What You'll Do Provide prompt and effective first-level technical support for various IT incidents. Collaborate with internal technical support and engineering teams on projects and support cases. Handle incoming helpline calls and tickets, offering initial technical assistance before escalations. Convey intricate cases and project tasks to Tier II and/or III support teams. Offer field support in the absence of dedicated...