Insight Global
Oklahoma City, OK, USA
Job Description In this role, the Desktop Support Technician provides hands-on technical assistance to employees across the organization, ensuring their computers, applications, and devices stay functional and reliable throughout the workday. Each day involves responding to incoming support tickets, diagnosing issues with Windows systems, business applications, and hardware, and performing installations, configurations, and routine maintenance on desktops, laptops, and peripherals. The technician troubleshoots network connectivity problems, completes hardware refreshes, documents work thoroughly in the ticketing system, and escalates more complex problems when necessary. Throughout the day, they communicate clearly with end-users about issue status, collaborate closely with other IT team members to resolve problems quickly, and follow ITIL-aligned support processes to maintain a stable and high-performing environment. The role also includes contributing to documentation for...

