Foley
Boston, MA, USA
We’re looking for a Customer Onboarding & Enablement Manager to help our customers get up and running quickly and to continuously improve how we onboard at scale. In this role, you’ll guide customers through onboarding, enable internal teams, and help us refine the systems and processes that drive faster time-to-value. You’ll partner closely with Customer Success, Sales, Product, and Support to deliver a seamless, high-quality onboarding experience. You’ll report to the Director of Customer Onboarding and play a key role in shaping how we scale onboarding across both enterprise and mid-market customers. What you’ll do Customer onboarding & delivery Lead onboarding engagements to drive successful product adoption and faster time-to-value Guide customers through account setup, configuration, and best practices in 1:1 and group settings Identify risks to onboarding success and proactively drive resolution Internal enablement Partner with...

