Johnson Outdoors Marine Electronics, Inc
Mankato, MN, USA
Manager Technical Support - On-site Manages and leads a multi-faceted service organization for complete customer/consumer satisfaction and unwavering brand loyalty. Provides leadership and direction for the consumer/technical service call center and technical service repair area. Responsible for defining, achieving, measuring and maintaining all department performance goals. KEY RESPONSIBILITIES Plans, organizes and manages all activities for the service team, including organization, staffing, technology, training and reporting. Improves service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results as well as implementing change. Oversees all aspects of service inventory (pricing, availability, duration, kits, etc.). Manages full integration of system (ERP, phone/call management, email, website) capabilities for improved efficiency, service quality and...

