Full time
Air Zoo
Portage, MI, USA
Are you passionate about creating memorable experiences and leading high-performing teams? The Air Zoo is seeking an energetic, strategic, and service-driven Guest Experience Manager to lead our Guest Experience Team. This role is at the heart of our mission, ensuring every guest feels welcomed, inspired, and cared for from the moment they arrive. If you thrive in fast-paced environments, love developing people, and are motivated by delivering exceptional service, we’d love to meet you. About the Role The Guest Experience Manager leads and develops the front-of-house team, oversees daily operations and budgets, and ensures a welcoming, safe, and inclusive environment. This position sets the tone for service excellence by defining and upholding our guest service standards while partnering across departments to deliver a seamless, high-quality visitor experience. What You’ll Do Hire, train, schedule, and supervise Guest Experience Ambassadors, Leads, and volunteers....
