Full time
J.D. Power
Troy, MI, USA
Title: Concierge Agent (P2) Location: Remote USA Reports To: Sr. Manager, Concierge J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. The Role: J.D. Power Concierge Services is all about going the extra mile and providing luxury, personalized experiences to automotive shoppers and customers. As a remote J.D. Power Concierge Agent, you will be expected to assist customers in a fast-paced, web-based call center. You will be responsible for communicating via phone, video, email, text, and live chat with customers who are requesting...